ABOUT THE POSITIONAre you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.Scope & General Purpose:-Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media-Promoting sales, cross selling and upselling of various products withing the portfolio-Reservation status Management and SOP implementation-OTA management-Team Training and support-Managing cancellations, modifications, and refund requests efficiently.-Maintain compliance with all company policies and procedures.-Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team-Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management-Prepare expected arrival reports and managing the communication process to lodge operations teams.-Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.-Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.-Be flexible in supporting other operational areas when required.

Requirements:
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Proven experience in a similar role or as a senior reservation’s consultant
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A team player with high level of dedication and leadership
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Excellent computer skills (MS Office, MS Excel, PowerPoint)
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PMS system knowledge - Nebula, eRes and Opera would be
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advantageous
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Proficiency in English
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Well-organized with good time management
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Excellent verbal and written communication skills
SYSTEM REQUIREMENTS
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Microsoft Office
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eRES / Nebula, Opera Cloud & Apex, CRM
LEVEL
Superior/Team Lead
MINIMUM EXPERIENCE & REQUIREMENTS
Minimum 6 years’ experience in a tourism/travel call centre or
reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.
- Must have a good command of the English language with exceptional
writing skills.
- Solid interpersonal skills
- Valid RSA ID
- Dynamic
- Self-Starter
- Problem Solving
- Strong leadership skills
- Flexible
- Presentable Appearance
SALARY
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package.