We’re Hiring: Complaints Advisor (Fixed-Term Contract, Cape Town)

Join a team where every interaction matters and so do you.

Are you detail‑driven, customer‑focused, and ready to make a real impact?
At Huntswood, we’re looking for passionate individuals who bring energy, ownership, and excellence to every task.

If you thrive in fast‑paced environments, love solving problems, and can deliver WOW‑level customer service, this opportunity is for you.

About the Role

As a Complaints Advisor, you’ll handle inbound and outbound calls, supporting customers and Claims Management Companies (CMCs) with scheme‑related queries. You’ll complete end‑to‑end case assessments in a regulated environment and ensure all customer data and documentation is accurate before progressing each case.

What You’ll Be Doing

• Review, cleanse, and update customer records for accuracy
• Maintain precise case notes, audit trails, and documentation
• Deliver high‑quality, compliant inbound and outbound call handling
• Manage customer cases and complaints from start to finish
• Conduct thorough case reviews, gathering and validating evidence
• Handle objections, evidence reviews, and case reconsiderations
• Escalate complex queries, complaints, and vulnerable customer cases

What You Need

• Matric/NQF 4 minimum
• 1+ year continuous call centre experience in a fast‑paced telephony environment
• Exposure to complaints handling, data cleansing, or case management within financial services or insurance
• Strong verbal and written communication skills
• High attention to detail and sound judgement

Advantageous Skills

• Knowledge of FCA DISP, Consumer Duty & redress frameworks
• Experience using case management systems in financial services
• Understanding of CMCs and FOS escalation routes

Why Join Huntswood?

You’ll be part of a supportive, high‑energy, people‑focused team where your work makes a real difference — every single day.

 Ready to bring your best? Apply today and be part of something that truly matters.

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.