Job Title: ReservationistDepartment: Front Office / ReservationsReports To: Reservations Manager / Front Office ManagerLocation: South Africa (specific property/location) Job Purpose:To manage reservations efficiently and provide exceptional customer service to guests by handling inquiries, bookings, cancellations, and special requests. The Reservationist ensures that all reservations are accurately processed and recorded to maximize occupancy and revenue. Key Responsibilities:Reservation Management:Handle inbound and outbound reservation requests via phone, email, website, and booking platforms.Accurately input and update guest information in the Property Management System (PMS).Monitor room availability and rates to optimize occupancy.Customer Service:Provide detailed information about room types, rates, packages, and hotel services.Respond promptly and professionally to guest inquiries and special requests.Resolve booking issues, complaints, or discrepancies efficiently.Coordination:Liaise with Front Office, Housekeeping, and other departments to ensure smooth guest arrivals.Maintain communication with travel agents, tour operators, and corporate clients as required.Reporting and Administration:Prepare daily, weekly, and monthly reservation reports.Maintain accurate records of all reservations and cancellations.Assist in revenue management by applying correct rates and promotions.Systems & Compliance:Operate the PMS and other reservation software efficiently.Ensure adherence to hotel policies, standard operating procedures (SOPs), and data protection regulations. Key Requirements:Education & Qualifications:Matric / Grade 12 or equivalent; a tertiary qualification in Hospitality or Tourism is advantageous.Experience:1–3 years in a reservations or front office role within a hotel, lodge, or guesthouse.Experience with reservation systems such as Opera PMS, Cloudbeds, or similar is preferred.Skills & Competencies:Excellent communication skills (English; other Sout...

Job Title: Reservationist
Department: Front Office / Reservations
Reports To: Reservations Manager / Front Office Manager
Location: South Africa (specific property/location)
 
Job Purpose:
To manage reservations efficiently and provide exceptional customer service to guests by handling inquiries, bookings, cancellations, and special requests. The Reservationist ensures that all reservations are accurately processed and recorded to maximize occupancy and revenue.
 
Key Responsibilities:

1. Reservation Management:
• Handle inbound and outbound reservation requests via phone, email, website, and booking platforms.
• Accurately input and update guest information in the Property Management System (PMS).
• Monitor room availability and rates to optimize occupancy.
2. Customer Service:
• Provide detailed information about room types, rates, packages, and hotel services.
• Respond promptly and professionally to guest inquiries and special requests.
• Resolve booking issues, complaints, or discrepancies efficiently.
3. Coordination:
• Liaise with Front Office, Housekeeping, and other departments to ensure smooth guest arrivals.
• Maintain communication with travel agents, tour operators, and corporate clients as required.
4. Reporting and Administration:
• Prepare daily, weekly, and monthly reservation reports.
• Maintain accurate records of all reservations and cancellations.
• Assist in revenue management by applying correct rates and promotions.
5. Systems & Compliance:
• Operate the PMS and other reservation software efficiently.
• Ensure adherence to hotel policies, standard operating procedures (SOPs), and data protection regulations.

 
Key Requirements:
Education & Qualifications:

• Matric / Grade 12 or equivalent; a tertiary qualification in Hospitality or Tourism is advantageous.

Experience:

• 1–3 years in a reservations or front office role within a hotel, lodge, or guesthouse.
• Experience with reservation systems such as Opera PMS, Cloudbeds, or similar is preferred.

Skills & Competencies:

• Excellent communication skills (English; other South African languages are a plus).
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry.
• Customer service orientation with problem-solving skills.
• Knowledge of local and international booking channels and OTA platforms.

 
Working Conditions:

• Shift work including weekends, public holidays, and high-season periods.
• Office-based with regular interaction with guests and other departments.