Your potential has a place here with TTEC’s award-winning employment experience. As a Transport Coordinator working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.

During a Typical Day, You’ll

• Coordinating shift-based transport operations
• Route planning and vehicle utilization
• Manage real-time operational changes (absenteeism, overtime, peak volumes)
• Maintain on-time pick-up and drop-off performance
• Adjust routes dynamically based on headcount fluctuations
• Support ramp-ups, new campaigns, and seasonal demand increases
• Cost control - monitor cost per seat, route optimization, and vehicle utilization 
• Reviewing and validating trip sheets
• Reviewing and validating vendor invoices
• Data reporting using transport management system
• Handling escalations and incident investigation
• Address employee complaints and incident reports promptly
• Ensure vehicle compliance, driver vetting, and safety standards
• Ensure safe, secure, and reliable transport for all employees
• Maintain proper documentation and record keeping

What You Bring to the Role

• Grade 12 qualification
• Certification in transport or logistics (advantageous)
• 3+ years’ experience in transport 
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
• Solid inbound and outbound transport operations experience
• Strong geographical, logistical, and transport knowledge across Cape Town
• Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.