🚀 We’re Hiring: Operations Administrator

📍 Location: Modderfontein, Johannesburg
📂 Department: Operations
🏢 Business Unit: Cash Connect (Lesaka)
👤 Reports to: National Operations Manager

⭐ Role Purpose

This role provides critical administrative, coordination, monitoring, and reporting support to ensure the smooth and efficient daily operation of the department.

The position requires strong organisational skills, the ability to prioritise under pressure, and close collaboration with internal teams and external service providers.

🔍 Key Responsibilities

🛠️ Operations Support & Escalation Management

• Manage escalated technical calls and urgent communications
• Monitor technical calls via the CMS monitoring system throughout the day
• Prioritise escalations and coordinate with Service Providers for timely resolution
• Escalate unresolved issues to the Technical Support Manager or National Operations Manager
• Ensure corrective actions are taken where unacceptable performance is identified

📘 Operating Manuals & Procedures

• Provide input into SmartSafe and Deposit Manager operating manuals
• Support updates to technical procedures, communications, and support documentation

📦 Deposit Manager, SmartSafe & Tamper‑Evident Bags

• Monitor stock levels, usage, and deliveries of all bag types across the Cash Connect estate
• Ensure sufficient stock availability at all times
• Manage supplier orders considering lead times, MOQs, and cost efficiency
• Coordinate national deliveries to clients
• Identify and report excessive bag usage to management
• Maintain accurate records of all orders, receipts, and deliveries

📡 Field Communications Monitoring

• Monitor communications failure notifications from Service Providers
• Review Hourly Communications Reports and Comms Exception Reports
• Follow up with Service Providers to ensure communications are restored timeously
• Notify Operations, Settlements, and Service Departments of relevant issues
• Provide feedback to KAMs on escalated communications incidents
• Monitor alerts and operations exception reports

🔩 Spares & Consumables Management

• Monitor spares usage and escalate excessive consumption
• Maintain accurate spares records, orders, receipts, and deliveries
• Manage quarterly boot‑stock issuance to technicians in line with service contracts
• Escalate inadequate boot‑stock levels to the Technical Support Manager

📄 Billing

• Draw up monthly billing requisitions against clients for:
– Express Bag Orders
– Chargeable bags
– Relevant technical call‑outs

📊 Reports – General

• Provide reporting and analytical support to Operations field services management as required
• Review daily S/I and S/O reports received from Service Providers and escalate any missing reports
• Monitor Service Provider open‑call reports daily and escalate gaps
• Compile monthly SLA reports by client type for month‑end review
• Compile monthly technical performance reports by device type for month‑end review
• Perform multiple‑call monitoring and reporting to identify trends and anomalies

📊 Technical History & Trend Reporting

• Compile client technical history reports as required
• Analyse trends, investigate incidents, and provide explanations
• Support field management with ad‑hoc analysis and insights

🏗️ Site Inspections & Job Instructions

• Proof Site Inspections and allocate to Service Providers
• Manage and escalate queries related to Site Inspection (S/I) and Job Instruction (JI) communications

🖥️ System Monitoring

Monitor and work across the following systems:
• CMS
• Communications monitoring platforms (Power BI, Xlink)
• Skipper App (Code Requests)
• Webfleet (Fleet Management)
• Cash Connect systems
• Any additional operational systems implemented

🗂️ General Administrative Duties

• Operations calendar and room bookings
• Fleet management (in‑house technician vehicles)
• Operations asset management
• Document control and record keeping
• Monitor and respond to Operations inbox daily
• Technician scheduling and dispatching

✅ Vetting of Call Closures

• Vet call closures and escalate discrepancies where required

🎓 Experience & Qualifications

Qualifications

• Matric
• Diploma/Degree in Logistics, Supply Chain, or Technical disciplines (advantageous)

Experience

• 3–4 years’ relevant operational or administrative experience

💡 Skills & Competencies

• Strong Microsoft Office proficiency
• Excellent analytical and problem‑solving skills
• Strong communication and interpersonal abilities
• Accurate report writing and record keeping
• Effective time and priority management
• Understanding of SLAs
• Detail‑oriented and self‑motivated

🌟 Our Values

At Lesaka, we are guided by four core values:
✔ Entrepreneurial Spirit – We innovate boldly and act with ownership
✔ Integrity – We operate with honesty, trust, and transparency
✔ Collective Wisdom – We collaborate and leverage shared expertise
✔ Bias to Action – We deliver with urgency, discipline, and focus

📌 Preference will be made to support EE / AA measures.

🔥 Ready to Support Operational Excellence?

If you are highly organised, data‑driven, and thrive in a fast‑paced operational environment, this is an excellent opportunity to contribute to the success of Cash Connect Operations.

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