• Manage the end-to-end process of Liquidations and Terminations process and ensure submission of requirements and completion as per SLA
• Maintain the employer details and manage any changes as and when notified
• Manage the cleanup of employer’s data on our administration system for reconciliations SAPS and OPFA cases as well as excess LPI clearing and allocation
• Assist with the cleanup of an employer’s statement of account – when requested to do so
• Assist with any other ad-hoc projects delegated
• Manage weekly end to end SAPS/OPFA submissions to the fund for lodging as per agreement and update all relevant parties and departments
  

• Be able to work independently with minimal supervision.
• Build and maintain supportive relationships both internally and externally.
• Accept accountability and take responsibility for any work done or allocated.
• Action any other responsibilities allocated by the manager / team leader.

     Client Relations

• Attend to all email and telephonic enquiries both internal and external.
  
• Assist internal and external service providers
  
• Applying the rules, policies and administration procedures of different funds in accordance with the Company standards or service level agreements
  
• Follow through and provide client with on-going feedback until enquiry is resolved – where applicable.
  
• Support a positive and responsive climate for client enquiry resolution.
  
• Action all escalated enquiries within 24 - 72 hours.

      Time Management

• Must have excellent time management.
  
• Manage work outflow timeously
  
• Flexible and ability to work under pressure and multitask
• Ensure that the SLA’s are adhered to

The Section 13A – Liquidations and Terminations Administrator is expected to:

• Manage the end-to-end process of Liquidations and Terminations process and ensure submission of requirements and completion as per SLA.
  
• Maintain the employer details and manage any changes as and when notified.
  
• Manage the cleanup of employer’s data on our administration system for reconciliations SAPS and OPFA cases as well as excess LPI clearing and allocation.
  
• Assist with the cleanup of an employer’s statement of account – when requested to do so.
  
• Assist with any other ad-hoc projects delegated. 
• Manage weekly end to end SAPS/OPFA submissions to the fund for lodging as per agreement and update all relevant parties and departments.