We are looking for a detail-oriented and proactive Online Fulfilment Clerk on a fixed-term contract to support our e-commerce operations. The role focuses on ensuring accurate order processing, efficient fulfilment, and timely delivery, while maintaining excellent service standards.

Key Responsibilities

• Process and dispatch online orders within SLA guidelines
• Pick, pack, and allocate stock based on order requirements
• Update and manage orders on e-commerce systems (e.g., Magento)
• Prepare dispatch documentation and ensure accurate system transactions
• Conduct follow-ups on unpaid orders and abandoned carts
• Stay updated on daily and weekly online promotions
• Assist with resolving order-related queries (returns, refunds, cancellations)
• Liaise with internal stakeholders including warehouses, stores, and support teams
• Report and escalate system or operational issues where necessary
• Maintain strong internal relationships to support seamless fulfilment processes

Minimum Requirements

• Matric (Grade 12)
• Minimum 2 years’ experience in logistics, fulfilment, or e-commerce
• Diploma in Logistics (advantageous)
• SAP experience (beneficial)
• Proficient in MS Office
• Familiarity with e-commerce platforms

Key Competencies

• Strong attention to detail
• Problem-solving and analytical thinking
• Customer-centric approach
• Good communication and interpersonal skills
• Ability to meet deadlines and work under pressure
• Strong planning and organisational skills
• Team player with the ability to work independently

What Success Looks Like

• Orders processed accurately and within delivery timelines
• Efficient handling of operational queries and issues
• Strong collaboration with internal teams
• High standard of work and accountability