·       Manage patient registration, appointments, and discharge processes.

·       Maintain accurate patient records in compliance with POPIA.

·       Handle patient queries, complaints, and communication with empathy and professionalism.

·       Process billing, medical aid claims, and payments.

·       Monitor outstanding accounts and implement debt recovery procedures.

·       Assist with budgeting, expense tracking, and financial reporting.

·       Ensure adherence to HPCSA, OHSC, and SAPC standards.

·       Implement and monitor practice policies (confidentiality, infection control, emergency procedures).

·       Conduct routine compliance checks and prepare documentation for audits.

·       Oversee reception and front-office functions.

·       Coordinate staff schedules, leave records, and HR administration.

·       Liaise with suppliers and manage procurement of medical and office supplies.

·       Co-ordinate with locum doctors to fill the weekly schedule.

·       Act as the first point of contact for patients, families, and external stakeholders.

·       Support doctors and nurses with administrative tasks.

·       Maintain professional relationships with medical aid providers and regulators.