1. Job PurposeThe HR Manager is responsible for strategically leading and managing the Human Resourcesfunction across a group of hotels and lodges, ensuring full legal compliance, effective HRoperations, a high-performance culture, and an engaged, well-developed workforce.This role ensures alignment of HR strategy with the group’s business objectives and hospitalityservice standards.2. Key ResponsibilitiesA. Strategic HR Leadership- Develop and implement group-wide HR strategies, policies, and procedures aligned withthe organisation’s goals and South African labour legislation.- Support hotel leadership teams to drive a consistent, high-performance hospitalityculture.- Contribute to executive and operational decisions impacting workforce planning andorganisational design.B. Compliance & Industrial Relations- Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, andrelevant hospitality-sector requirements.- Manage and guide processes relating to disciplinary action, grievances, CCMApreparation, union interaction, and conflict resolution.- Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.C. Talent Acquisition & Workforce Planning- Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction ofhospitality-appropriate talent.- Implement robust onboarding programmes and ensure accurate job profiles across thegroup.- Drive diversity, transformation, and Employment Equity initiatives.D. Learning, Development & Performance Management- Conduct skills assessments and oversee training plans to enhance staff capability andservice standards.- Oversee performance appraisal systems that promote accountability and highperformance.- Maintain training records to support compliance and employee development.E. HR Operations, Payroll & Administration- Oversee payroll administration for accuracy in salaries, benefits, service charges,gratuities, leave, and statutory deductions.- Ensure all HR re...

3. Qualifications & Experience
Essential:
- Degree in Human Resources, Industrial Psychology, or related field.
- Minimum 3–5 years HR Manager or Assistant HR Manager experience within
hospitality (hotel or lodge environment).
- Proven experience managing HR functions for workforce volumes (100+ employees).
Preferred:
- Experience across multiple hospitality properties.
- Knowledge of hospitality labour practices, service charge management, and seasonal
staffing patterns.
- Payroll system experience (e.g., SAGE).
4. Skills & Competencies
- Strong knowledge of South African labour legislation and IR processes.
- Excellent interpersonal, communication, and leadership skills.
- Ability to manage diverse, multilingual workforces.
- High emotional intelligence and conflict-resolution ability.
- Strong organisational skills and attention to detail.
- Integrity, discretion, and ability to handle confidential information.
5. Personal Attributes
- Approachable and empathetic, with the ability to engage at all levels.
- Resilient and able to manage high-pressure hospitality environments.
- Solutions-driven and proactive.
- Commitment to staff development and service excellence.
6. Working Conditions
- Travel between hotel properties within the group.
- Availability for after-hours HR support during operational incidents.
- Interaction with unions, external consultants, training providers, and auditors.