Our client, an ISP specializing in INTERNET, VOICE, and HOSTING solutions, is seeking a permanent Internal Sales Account Manager in Umhlanga, Durban.

Reporting to: Directors
Department: Sales
Location: Office-based, some remote work possible
Hours: 08:00 – 17:00, full-time
Contacts: Internal (Team members, Directors, Sales Operations, Projects), External (Clients, Vendors)

Purpose:
The Internal Sales Account Manager is a results-driven in-house role responsible for managing existing clients and channel partner relationships, driving sales growth, and ensuring customer satisfaction through proactive account management. The ideal candidate has strong communication skills, a proven sales track record, and the ability to identify opportunities with existing and new clients. Strong administrative skills are essential.

What We Offer:

• Competitive salary with performance incentives
• Career growth and professional development
• Supportive team environment with ongoing training
• Exposure to diverse clients and industries
• Company benefits

Key Responsibilities:

• Manage and grow a portfolio of accounts and channel partners; primary contact for sales and enquiries
• Identify, qualify, and execute upsell/cross-sell opportunities (bandwidth, VoIP, SIP trunks, hosting, domains, SSL, email, etc.)
• Drive resolution of customer queries, coordinating with relevant departments
• Prepare and follow up on quotations, service orders, renewals, and contracts
• Provide performance feedback and track opportunities via CRM
• Maintain strong relationships with stakeholders, schedule check-ins, and ensure clear communication
• Drive customer retention via contract renewals, service reviews, and satisfaction tracking
• Manage inbound leads, account-based opportunities, and follow-ups
• Support channel partners with product information, pricing, and promotions
• Ensure adherence to internal processes and commercial policies
• Maintain customer master data, contact lists, price files, and documentation
• Manage customer onboarding, including RICA documentation where applicable
• Assist with billing queries, including disputes and credit notes
• Conduct service review meetings and document outcomes
• Primarily an in-house role; face-to-face client meetings minimal

Beneficial Skills:

• 3+ years in sales, account management, or customer success
• Strong negotiation and communication skills
• Ability to build trust and rapport with clients
• Proficiency in CRM and Microsoft Office
• Goal-oriented, self-motivated, and independent
• Excellent administrative and communication skills

Position Requirements / Knowledge & Skills:

• Knowledge of IT products, services, licensing, and technologies, with focus on company offerings
• Understanding of commercial sales terms (margin, gross profit, revenue, cost of sales, discounting, etc.)
• Experience across the sales lifecycle
• Understanding customer sales dynamics and sales methodologies
• Proven success in client relationship development
• Commitment to excellent customer service
• Proficiency in Excel, Word, and Outlook
• Understanding of Internet Access Services and VoIP Telephony
• Strong negotiation, logistics, budgeting, and contract management skills
• Attention to detail and accuracy
• Excellent English verbal and written communication
• Ability to manage time, multitask, and meet deadlines independently
• High energy, self-motivated, target-driven, and adaptable
• Ability to work in a structured team and engage meaningfully with management, staff, providers, and clients