Job Description:The Food & Beverage Manager is responsible for overseeing all food and beverage operations, ensuring exceptional guest experiences while maintaining high operational standards and achieving financial targets. This role works closely with the Assistant Resident Manager and Resident Manager to ensure smooth day-to-day lodge operations in line with company standards.The successful candidate will lead and develop the F&B team, implement policies and procedures, manage budgets, and ensure compliance with health and safety regulations. The role also requires strong leadership, guest engagement, and the ability to step into a Duty Manager role when required. Key Responsibilities:Managing all food and beverage operations within budget and company standardsAssisting the Assistant Resident Manager and Resident Manager with daily lodge operationsMonitoring and enforcing policies, procedures, and financial controlsEnsuring exceptional guest service by proactively addressing guest needs and concernsRecruiting, training, and developing F&B staffSetting targets, KPIs, schedules, and operational proceduresDriving team motivation, communication, and a culture of ownershipEnsuring compliance with health and safety regulationsMonitoring sales performance and reporting on productivityManaging staff rosters and departmental schedulingSupporting financial management and cost control initiativesMaintaining effective reporting structures and communication with senior managementStaying up to date with food and beverage trends and best practicesBuilding strong team culture and staff engagementRepresenting management in interactions with guests and staffActing as Manager on Duty and standing in for senior management when requiredEnsuring all SOPs are implemented and adhered to

Job Specification:
Qualifications:
Matric (minimum requirement)
Relevant hospitality or F&B qualification (advantageous)
Experience:
Minimum 10 years’ experience in a similar role within the hospitality industry
Proven track record in managing F&B operations within a lodge or hotel environment
Strong leadership and team management experience
Skills and Competencies:
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Strong financial and business acumen
Ability to manage multiple tasks and work under pressure
Guest-focused with a service-driven approach
Strong organisational and problem-solving skills
Knowledge of food and beverage trends and industry standards
Ability to motivate and develop a team
System Requirements:
Proficient in Microsoft Office (advanced Excel skills preferred)
Working knowledge of hospitality PMS systems (Opera, Symphony advantageous)
Additional Requirements:
Valid South African ID
Valid driver’s license
Willingness to work shifts, weekends, and public holidays
Ability to live on-site
 
Remuneration & Benefits:
Salary package includes a mandatory 5% contribution towards the company provident fund
Medical aid offered as part of the cost-to-company package
Accommodation provided
Meals provided while on duty