Job Description: Auto Pedigree is seeking an experienced Service Centre Manager to join its Richards Bay branch. This opportunity is well suited to a results-driven individual who is eager to apply strong leadership skills and operational management experience to drive branch performance targets and support the continued growth and success of the company.

Position Overview: To formulate tactical strategy and associated delivery plans through the achievement of the business’ objectives.


Minimum Experience:

• 5 - 8 years’ experience in the automotive workshop environment, of which at least 2 - 3 year’s workshop or parts managerial experience.

Minimum Qualification: 

• Grade 12
• Qualified motor vehicle technician (Red seal)
  

Minimum Requirements:

• Code 8 driver’s license
• Thorough understanding of Dealership Aftersales functions
• MS Office with intermediate level Excel skills as minimum.
  

Job Outputs:

• Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
• Ensure high standards of quality workmanship
• Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
• In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
• Ensure all workshop equipment is maintained as per requirements
• Monitor all training requirements to provide satisfactory levels of skill, job satisfaction, and cost-effective development of key personnel
• Establish adequate safety and security procedures to protect property and company personnel
• Ensure adequate maintenance of tools, equipment, and other materials
• Maintain good liaison with all other departmental managers
• Resolving customer complaints, as and when required
• Plan, initiate and promote workshop sales campaigns
• Ensure the most effective use of resources.
  

Skills and Attributes: 

• Good communication skills
• Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
• Numerical Reasoning
• Sound Judgement
• Query Resolution skills
• Conflict Management
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
• Highly disciplined; driven to strictly adhere to all policies, procedures, and deadlines without fail.
• Problem-solving
• Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.
• Excellent marketing skills.
• Customer and sales management.
• Negotiation skills
• Ability to provide counselling, coaching, mentorship, and support to ensure harmonious work environment.
• Networking