FICO Team Management

·        Lead, manage, develop junior consultants

·        Work with executive to plan and deploy consultants across clients

·        Work with project management to ensure adequate quality standards of deliverables (includes work produced by third party FICO service providers and junior consultants)

·        Ensure FICO project deliverables align with the SAP Activate standards

·        Support the project management workstream during project implementation

·        Support the migration workstream during project implementation

·        Ensure the application of a systematic, disciplined, quantifiable approach to the development of software

·        FICO solution architecture for Technolibra’s clients

·        FICO solution design for Technolibra’s clients

·        Lead the FICO solution build for Technolibra’s clients

·        Lead the FICO solution deployment for Technolibra’s clients

·        Development of FICO solution delivery methodology for Technolibra’s clients

·        Manage and deliver the services required to minimise the negative impact of FICO incidents

·        Ensure normal service operations are restored as quickly as possible in line with Technolibra’s SLAs with its clients

FICO Solution Implementation

·        Lead the development of architectures for complex solutions ensuring consistency with agreed requirements

·        Designs large or complex systems and undertakes impact analysis on major design options and trade-offs

·        Contribute to the development of configuration management policies, standards, and guidelines

·        Measure and monitor adherence to standards

·        Ensure consistent execution of the configuration management processes

·        Report on the status of solution configuration during project implementation

·        Review and approve changes to solution configurations during and post project implementation

·        Lead the assessment, analysis, development, documentation and implementation of changes

·        Ensure that operational processes are in place for effective change control

·        Ensure appropriate change approval is applied to changes

·        Evaluate the risks, introduced by changes, to the integrity of the FICO solution

·        Lead integration work to support integrated processes for Technolibra’s clients

·        Provide technical expertise to enable the configuration and testing of system components

·        Lead the assessment, analysis, planning and design of release packages, including assessment of risk

FICO Support Supervision

• Provide day-to-day supervision for FICO support module across multiple clients
• Manage junior FICO resources
• Monitor system performance
• Investigate escalated, non-routine and high-impact incidents
• Ensure that resolved incidents are properly documented and closed