Customer Service Agent (Bilingual: Native Dutch & English)Location: Cape Town, South Africa (Hybrid: in-office & work-from-home schedule to be confirmed)Ready for take-off?Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a Customer Service Agent and become a travel troubleshooter for passengers across the globe! What you’ll do:As the voice and ears of our airline client, you will:Assist passengers via phone with bookings, flights, luggage, upgrades, loyalty programs, and special requests.Provide fast, accurate solutions and go the extra mile to exceed passenger expectations.Continuously develop your skills through cross-training in multiple departments and products. Your onboarding:Paid 8-week training at our Cape Town office (14 Long Street).Learn everything about the airline’s reservation and CRM systems.Full-time availability required during training (40 hours/week).Post-training support from colleagues and ongoing development opportunities.Hybrid work schedule (in-office and work-from-home) to be confirmed after onboarding.

Requirements:

• Fluent in Dutch and English (spoken and written) – bilingual fluency is mandatory.
• Preferably experience in call center customer service.
• Comfortable with complex and technical computer systems.
• Team player with an international outlook.
• Willingness to work irregular shifts, including weekends (Operating hours: Mon–Sun, 07:00–22:00 NL time).
• Flexible work hours post-training: 40 hours/week standard, 36 or 32 hours possible

Why join us?

• Be part of a dynamic, international airline environment.
• Make a real impact on passengers’ travel experiences.
• Continuous development and cross-training opportunities.
• Paid training to fully prepare you for your new role.