A leading South African IT company founded in 2004, specialising in world-class cloud computing, ICT support and consulting services is looking for a On-Site Support Engineer  to join their team in Johannesburg, GP. 

The purpose is to provide daily technical support to our client's end-users, maintain the network infrastructure, manage documentation, and liaise with third-party vendors. As the On-Site Support Engineer, you will be responsible for ensuring the smooth operation of the client's IT systems and providing exceptional customer service.

Responsibilities:

• Provide on-site technical support to end-users in person and via remote access tools.
• Troubleshoot and resolve hardware, software, and network issues.
• Maintain the network infrastructure, including switches, routers, firewalls, and wireless access points.
• Manage documentation, including system configurations, network diagrams, and user manuals.
• Liaise with third-party vendors to coordinate hardware repairs, software updates, and other technical support.
• Ensure compliance with IT policies, procedures, and security standards.
• Participate in IT projects, such as system upgrades and new software deployments.
• Monitor and maintain backups and disaster recovery procedures.
• After hours standby on a rotation schedule.

Requirements:

• At least 3 years of experience in a similar technical support role, preferably in an enterprise environment.
• Strong troubleshooting skills with the ability to identify and resolve hardware, software, and network issues.
• Experience in maintaining and troubleshooting Microsoft Windows Server and client operating systems, Microsoft Exchange, Active Directory, and Microsoft Office applications.
• Knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking.
• Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users.
• Ability to work independently and as part of a team.
• A valid driver's license and reliable transportation.

Education:

• A degree or diploma in computer science, information technology, or a related field is preferred.
• Relevant IT certifications, such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or equivalent, are highly desirable.