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Customer Care Liaison Officer

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre Sales
Reference: 177913

Apply before Apr 03 2026 | 8 Days left

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Vacancy Details

Employer: Motus Corporation

Job Summary:

Hyundai Automotive South Africa is looking for a customer care liaison officer to provide efficient and accurate customer service by handling inquiries and requests in a timely manner, in line with standard procedures and service guidelines.

Key Responsibilities
Respond to customer queries professionally via calls or other channels
Resolve issues or escalate where necessary
Maintain accurate records and reports of interactions
Deliver services in line with company standards and service level agreements
Ensure high levels of customer satisfaction
Work efficiently to meet performance targets and minimise delays

Requirements
0–1 year minimum experience (1–3 years preferred)
Experience in a customer service or contact centre environment
Basic understanding of systems and customer service processes

Key Competencies
Strong customer focus and communication skills
Problem-solving and sound judgement
Teamwork and interpersonal skills
Planning and organisational ability
Results-driven with attention to quality
Resilience and ability to handle pressure

Technical Skills
Basic knowledge of contact centre operations
Understanding of customer service principles and client interaction

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.