3.1 Functional Responsibilities

• Perform daily Linux system administration checks and operational tasks
• Provide first‑line support and escalate unresolved incidents
• Support OS implementation activities across Production, Test, QA & Development
• Apply security patches and assist with vulnerability management
• Perform backups and restores using enterprise tools (e.g., NetBackup)
• Log and track tickets using ITSM tools (Remedy/ServiceNow)
• Collaborate with Networks, Storage, DB, Security, Facilities & Dev teams
• Follow established SOPs, security standards, and ITIL practices

3.2 Impact on Organisation

• Contributes to system stability and operational continuity
• Ensures incidents are resolved within SLA, reducing downtime
• Supports compliance, backup integrity, and audit readiness

3.3 Leadership

• No direct reports
• Expected to show ownership, initiative, and continuous learning
• Contribute to team knowledge sharing and documentation

3.4 Key Activities Summary

• 1st‑line Linux system administration
• Logging & escalating tickets
• Daily system monitoring
• Patch & vulnerability remediations
• Backup & recovery tasks
• Troubleshooting basic OS, hardware & storage‑related issues

• Basic Linux administration (RHEL, CentOS, SUSE or similar)
• Shell scripting fundamentals (Bash)
• Patch management & security compliance
• Backup and recovery (NetBackup advantageous)
• Basic networking, storage and hardware knowledge
• System monitoring & incident management
• Understanding of ITIL processes

• Matric (Grade 12)
• Tertiary qualification in ICT or a related Information Technology discipline
• ITIL Foundation Certification
• RHCSA or an equivalent Linux/Unix certification
• Exposure to AWS Cloud technologies (Advantageous)
• Minimum of 1 to 3 years’ experience in ICT, including at least 1 year in Linux/Unix system administration.
• Experience supporting enterprise-scale environments
• Foundational knowledge of hardware, system software, storage, and networking
• Basic shell scripting proficiency (Advantageous)
• Hands-on experience with backup and recovery technologies
• Solid understanding of security principles, compliance standards, and vulnerability management