Job Descrption:

We are looking for a Factory Shop Manager (FMCG) – Somerset West who can drive branch profitability, manage stock and sales performance, and lead a high-performing team. The ideal candidate will ensure excellent customer service, efficient operations, and strict adherence to pricing and company policies.

Location: Somerset West, Cape Town

Key Responsibilities (including but not limited to):

Branch Profit Maximization:

• Implement and monitor operational requirements at branch level
• Drive sales performance and ensure consistent profit growth
• Maximize gross profit through effective pricing and markdown management
• Manage stock holding, ordering, and pricing accuracy
• Compile weekly/monthly profitability, waste, and admin reports

People Management:

• Lead daily team planning and performance discussions
• Motivate, coach, and develop staff to meet targets
• Manage staffing levels and scheduling
• Ensure compliance with company policies and procedures

Stock Availability:

• Maintain optimal stock levels and product availability
• Manage stock shortages and inter-branch transfers
• Implement promotions aligned with seasonal demand
• Oversee monthly stock takes and reporting

Customer Experience:

• Create a positive, customer-focused environment
• Manage returns and resolve customer queries effectively

Other Responsibilities:

• Take full accountability for store profitability and operations
• Manage pricing and reduce waste on expiring stock
• Prepare operational and performance reports as required