ABOUT THE ROLE

Are you a dynamic and enthusiastic individual with a passion for technology and sales? Join our team at Apple iStore, South Africa, as an Online Cellular Sales Consultant. In this role, you will engage with customers, provide exceptional service, and drive sales through our online platforms. Your focus will be on meeting customer needs, achieving sales targets, and ensuring a seamless online shopping experience. 

KEY RESPONSIBILITIES:

Customer Service:

• Deliver exceptional customer service through online channels.
• Actively engage with customers to address inquiries and resolve concerns.
• Quickly and effectively handle customer complaints.

Sales Performance:

• Meet and exceed individual sales targets.
• Convert online customer inquiries into sales.
• Manage and follow up on customer quotes.
• Boost sales by recommending additional products.
• Adhere to all sales and service protocols.

Stock Management:

• Oversee stock allocation and control processes.
• Manage stock returns and repairs.
• Ensure precise stock management following company policies.
• Maintain real-time updates on stock records.

Compliance:

• Submit daily compliance documents.
• Provide necessary information for compliance checks.
• Identify and mitigate potential risks or fraud.
• Ensure secure handling of customer documents.

Team Administration:

• Ensure all administrative systems are operational.
• Use daily reports to update case statuses.
• Meet all administrative deadlines.
• Actively participate in team meetings and share insights.

REQUIREMENTS:

• Matric (Required)
• Tertiary qualification (Advantageous)
  
• Minimum 2 years in a retail sales role
• Minimum 1 year Cellular Industry Experience
  

KEY COMPETENCIES:

• Customer Experience Orientation
• Analysis / Problem Solving
• Team Player
• Excellent Communication Skills (written & verbal)
• Attention to detail
• Procedural adherence and follow through