Department:                   Building

Reporting to:                   Divisional Manager

Purpose:                          The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Manager of the department. This should ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include overseeing all staff and the productivity of the department resulting in promoting the business, therefore creating sustainable growth and profit.

KEY RESPONSIBILITIES:

• Ensure company rules and regulations and provide training as well as guidance thereon, i.e., supplier customer etiquette.
• Ensure smooth running of the department by delivering excellent customer service
• Make sure that standard operating procedures in the department are adhered to under pressure, i.e., handling customer complaints
• Assign staff to specific areas and duties, relieve the Supervisor/ Manager when required
• Conduct regular inspections concerning the department's housekeeping, aisles, merchandising, and staff uniforms.
• Conduct all OHS floor walks with the OHS rep and ensure that the Yard and building departments are OHS compliant.
• Complete all Job cards for all maintenance and oversee the completion of the repair in the building department
• Monitor returns of faulty/damaged stock and breakages, keep CFC book up date by monitoring reversals, following up on repairs and quotations.
• Report to superiors regularly and keep them informed of how to improve your department and incidents of concern.
• Monitor and assist with all fleet maintenance, repairs, and booking services by obtaining quotes for the manager to submit for approval.
• Monitoring of Vehicle Checklist and ensuring renewal of PDP & forklift license is scheduled
• Monitor staff movement and do a security search of all male staff at the end of the shift
• Planning and preparing work schedules, daily registers, and time and attendance of staff, including leave queries, managing overtime.
• Submission of weekly and monthly reports to the superior, dormant stock, negative report, and outstanding special orders.
• Carry out all instructions from your superiors and follow all store procedures
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns.
• Ensure health & safety compliance in area, specifically related to ensuring the safety of customers, suppliers, and staff
• Ensure the availability and working condition of all equipment for the department, i.e. trolleys
• Implementing the company return policy, i.e. returned stock should be allocated to an area with the CFC note attached.
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets, i.e., improving the flow of goods being received from suppliers, checking invoices, loading trucks, and packing the area)
• Nominate employee of the month and forward to management on the 1^st of each month.
• Prepare a mini swot for the manager by the 5^th of every month
• Participate in perpetual stock takes.
• Perform any work-related task as delegated by a superior.

REQUIREMENTS:

• Matric or equivalent
• 2 Years’ experience in similar role.
• 3 Years' experience in retail hardware environment.
• Must have previous experience in maintenance & operations
• Brights Induction (Service Excellence)
• Customer service training
• Internal stock system knowledge
• Microsoft Office (Internet, E-mails, Word & Excel)
• Ability to act professionally and maintain confidentiality
• Displays Standard Operating Procedure unattended
• Ability to communicate effectively (verbal & written)
• Planning, time management, problem solving & organizing skills

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.