Job Title: Coupa Support Specialist

Job Purpose: The Coupa Support Specialist will be responsible for providing functional and system support for the Coupa Procure-to-Pay (P2P) platform. The role will focus on incident resolution, user support, system configuration, supplier enablement, testing, upgrades, and integration support to ensure the effective functioning of the Coupa environment. The role will report to the Group Financial Director.

Key Responsibilities

• Provide production support and incident management for the Coupa P2P system
• Lead incident triage, ticket resolution, and ensure SLA adherence for support queries
• Support L2/L3 system-related issues and escalations
• Configure and optimise Coupa P2P modules, including requisitioning, workflows, approvals, and catalog/content management
• Configure and optimise all Coupa objects to ensure system efficiency and alignment with business requirements
• Support supplier onboarding and supplier enablement processes
• Liaise with relevant stakeholders to ensure effective information sharing and feedback.
• Troubleshoot supplier-related issues and invoice-to-pay system queries
• Assist with system administration and the day-to-day support of the Coupa platform
• Execute system testing for releases, upgrades, and change requests
• Perform regression testing and validation for new releases
• Support release management and change management activities
• Troubleshoot integration issues between Coupa and ERP systems such as SAP or Oracle
• Work closely with internal stakeholders, service providers, and end users to resolve technical and functional issues
• Ensure system functionality supports procurement processes and accounts payable automation
• Provide reporting, feedback, and documentation as and when required.

Minimum Requirements

• Relevant tertiary qualification in Information Technology, Business Systems, Supply Chain, Finance, or a related field
• 3–5 years’ experience working with Coupa Procure-to-Pay (P2P) systems
• Strong knowledge of Coupa modules, including Procurement, Invoicing, and Expenses
• Experience in production support, system administration, and incident management
• Knowledge of procurement processes, accounts payable automation, and vendor management
• Experience with system testing, upgrades, and release/change management
• Understanding of ERP integrations, particularly SAP or Oracle
• Strong troubleshooting and problem-solving skills
• Good communication and stakeholder engagement skills
• Ability to work under pressure and manage multiple support issues effectively
• Clear criminal record and traceable references.

Skills and Competencies

• Strong analytical and problem-solving ability
• Attention to detail and accuracy
• Good planning and organisational skills
• Strong customer service and support orientation
• Ability to work collaboratively with internal and external stakeholders
• Good written and verbal communication skills
• Ability to manage priorities and meet deadlines

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.