Business and Technology Partner

Location: Cape Town

Job Summary

The Business Process Technology Partner improves organisational efficiency by combining

process engineering, data insights, and modern technology. The role bridges operational needs

and technology implementation, delivering automation, dashboards, and AI-enabled tools.

Key Responsibilities

Process Engineering Operational Improvement

Analyse and map business processes across operational areas.

Identify inefficiencies, manual work, and operational risks.

Design improved workflows and implement process improvements.

Promote a culture of continuous improvement across the organisation.

Data, Reporting Management Information

Develop and maintain operational dashboards and reporting tools.

Define key operational metrics and track performance.

Ensure data quality and integrity across operational systems.

Enable data-driven decision-making across teams.

Technology Automation

Identify opportunities to automate operational workflows.

Implement digital solutions and integrations to improve efficiency.

Support the adoption of AI-enabled tools where appropriate.

Translate business needs into functional specifications for external developers.

Coordinate end-to-end systems testing by managing schedules, resources, test execution,

defect tracking, reporting, and stakeholder alignment to ensure readiness and successful

sign-off.

Vendor Digital Platform Management

Act as the liaison between operational teams and technology vendors.

Manage improvements to core platforms including the Society website and digital

platforms.

Monitor vendor performance and ensure value for money.

Change Management User Enablement

Support staff in adopting new systems and improved ways of working.

Develop SOPs, training guides and user documentation.

Provide practical guidance to staff on the effective use of technology tools.

Support staff adoption of technology and new workflows.

Minimum Requirements

Bachelors degree in industrial engineering, business analysis, information systems,

operations management, and / or similar fields of study.

Minimum 5 years relevant experience.

Key Competencies

A self-starter with the ability to operate across business processes, people, and technology

domains to design practical and effective solutions.

Process Systems Thinking - Process mapping and operational improvement; Systems

thinking and problem solving; Risk awareness and process governance

Data Analytics - Dashboard development (Power BI, Tableau or similar); Data analysis

and KPI monitoring; Data integrity and reporting

Technology Automation - Digital workflow automation tools; Experience working with

outsourced developers; Exposure to AI-enabled tools advantageous

Stakeholder Engagement - Ability to translate operational needs into technology solutions;

Strong interpersonal and communication skills; Ability to work independently in a small team

Environment

Benefits

We allow for a flexible work environment also with an option to participate in our nine-day fortnight

programme. Individuals are encouraged to develop and grow in reaching their potential and most

of all - to have fun in what they do without comprising our professionalism. We have adopted a

hybrid return-to-work office policy. You will be required to be in the office to meet with the teams in

person on a need basis where in-person contact is a more effective engagement model.

We offer a competitive market-related remuneration package that includes pension fund and

group life and disability insurance. We value you as an individual and allow for flexible work

arrangements also with the option to participate in our nine-day fortnight programme. In addition,

we offer a work environment where individuals are encouraged to develop and grow in reaching

their potential and most of all - to have fun in what they do without comprising our professionalism.