Internal Sales Assistant

• Internal back-office support for the external Account Managers
• Telephonic support for all customers
• Generating quotes on all Hardware and software requirements
• Processing all orders which arise from these quotes - this includes:
• Placing the order with the relevant supplier

• Ensuring that the order is entered into the system (Accpac)
• Daily checking of stock delivery, and chasing up on ETA's of any outstanding stock with suppliers
• Ensuring stock is delivered timeously, making sure all back-orders are fulfilled and that invoicing is COMPLETE for all orders
• If the stock has to be collected, ensure a collection note is written out for the drivers to collect from supplier
• Dealing with any queries or problems arising from incorrect kit delivered to customers
• Providing support for the other internal assistants should they be out of the office etc

Undefined Day to day - Roles and Responsibilities of an Internal Sales Assistant

• Working as a Team is paramount to the success of an AM achieving their targets
• Support your AM to assist in achieving his/her target
• Understand the pressures AM has around achieving a Target
• Understand that the AM takes all risk associated to sales process -
• Important to build a relationship with your AM, much the same as you build a relationship with Suppliers 
• Understand your AM’s “style” of working and adapt as they all are different. The better you align to their style, the easier things will become
• Build good relationships with your “down wind” colleagues (Stores, Deliveries etc.)
• Understanding the “my own Business unit” concept

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Matric is essential
• Professional Sales certification (eg: Vendors/Suppliers)
• Diploma/Degree in Sales or Marketing (Beneficial)