Hospitality HR Manager Role OverviewThe Hospitality HR Manager is responsible for managing all human resources functions within the property or group, ensuring effective people management aligned with business objectives. This role focuses on recruitment, employee relations, performance management, compliance, and fostering a positive workplace culture within a fast-paced hospitality environment. Key Responsibilities Recruitment & Talent ManagementManage the full recruitment cycle (sourcing, interviewing, onboarding)Partner with department heads to identify staffing needsEnsure recruitment aligns with company culture and service standardsOversee onboarding and induction processesHR Operations & AdministrationMaintain employee records and HR systemsOversee payroll input and staff scheduling coordinationManage contracts, job descriptions, and HR documentationEnsure accurate reporting on HR metrics (turnover, absenteeism, etc.)Employee RelationsHandle disciplinary processes, grievances, and conflict resolutionProvide guidance to management on labour-related mattersPromote a positive work culture and employee engagementSupport staff wellbeing initiatives Training & DevelopmentIdentify training needs and implement development programsCoordinate internal and external training initiativesSupport leadership development within the teamEnsure compliance with hospitality service standards Compliance & Labour LawEnsure compliance with labour laws and regulationsMaintain health & safety standards in collaboration with managementKeep up to date with HR best practices and legislationEnsure company policies and procedures are implemented correctlyHR StrategyAlign HR strategy with operational goalsSupport management in organizational planning and structureDrive initiatives to improve staff retention and performance

Minimum Requirements
Qualifications

• Degree or Diploma in Human Resources, Industrial Psychology, or related field
Experience

• 4–7 years’ HR experience, preferably within hospitality (lodges, hotels, resorts)
• Proven experience in managing end-to-end HR functions
• Strong background in employee relations and labour law
 
Technical Skills

• Strong knowledge of labour legislation (e.g., BCEA, LRA – South Africa)
• Experience with HR systems and payroll processes
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Understanding of hospitality operations and staffing structures
 
Key Competencies

• Strong interpersonal and communication skills
• High level of confidentiality and professionalism
• Conflict resolution and problem-solving ability
• Organised and detail-oriented
• Leadership and decision-making skills
• Ability to work in a fast-paced, high-pressure environment
 
Working Conditions

• May require occasional travel between properties (if part of a group)
• Ability to work flexible hours when required
• On-site/live-in role may be applicable for remote lodge environments