The Repairs & Returns Technician is responsible for inspecting, diagnosing, repairing, and processing returned products, ensuring accurate technical evaluation and efficient management of returned inventory. This role supports product quality assurance, customer satisfaction, and compliance requirements.
The role also includes attending installation sites to inspect lighting fittings, identifying installation faults or product issues, and preparing professional technical reports for clients and internal stakeholders.
The Repairs & Returns Technician reports to the Procurement Manager.
Key Responsibilities
1. Technical Inspection and Repairs

Inspect returned products and perform technical fault diagnosis
Repair products where possible and determine root causes of failure
Evaluate product failures and compile detailed technical reports
Assist with technical evaluation of new products and compliance requirements
Support certification and testing processes

2. Field Support, Site Inspection & Technical Reporting

Attend installation sites when required
Inspect lighting fittings, drivers, wiring, and related components
Diagnose installation faults, product faults, and external issues
Assess installation quality and compliance with specifications and electrical standards
Identify incorrect installation practices affecting performance or safety
Capture photographic evidence and maintain accurate inspection records
Prepare clear, professional technical reports with findings and recommendations
Provide reports to support technical decisions and warranty evaluations
Complete call-out reports and maintain detailed documentation
Engage professionally with clients, contractors, consultants, and electricians
Support internal teams with technical insights and customer assistance

3. Returns and Inventory Management

Manage and control returned stock inventory
Ensure accurate logging, tracking, and processing of returns
Maintain detailed records of repairs, failures, and returned items
Continuously improve returns and repair processes for efficiency and accuracy

4. Operational and Administrative Duties

Ensure efficient daily operations within the repairs and returns function
Liaise with procurement, warehouse, technical, and sales teams
Respond to customer queries and attend technical meetings
Prepare monthly and ad hoc reports
Adhere to company procedures, service level agreements, and compliance standards
Perform additional duties and projects as required