Role Purpose

Minimum Requirements

• STEM Degree (Engineering, Chemistry, Data Science, or similar)
• Minimum 5 years management experience
• Experience in technical services, engineering or industrial environments advantageous
• Valid driver’s license
• Strong Microsoft Excel and reporting skills

Key Responsibilities

Operational Leadership

• Oversee daily activities across all departments
  - Ensure efficient coordination between lab, safety, sales and operations
  - Remove operational bottlenecks
  - Ensure work orders are completed on time
  - Improve company processes and productivity

Sales Management

• Ensure monthly sales targets are achieved
  - Monitor individual sales performance
  - Drive new business development
  - Ensure client retention and satisfaction
  - Hold sales accountability meetings

Client & Supplier Relations

• Visit key clients weekly
  - Maintain strong client relationships
  - Resolve escalated client issues
  - Maintain strong supplier relationships
  - Negotiate pricing and service agreements where required

Safety & Compliance Management

• Ensure safety files are completed on time
  - Balance safety workload with operational needs
  - Prioritize safety work based on project urgency
  - Ensure compliance without unnecessarily delaying operations
  - Support safety officer with planning and prioritization

Team Management

• Lead department staff
  - Manage performance expectations
  - Support staff productivity
  - Resolve departmental conflicts
  - Build a culture of accountability and teamwork

Business Growth

• Identify new revenue opportunities
  - Improve internal processes
  - Support strategic growth initiatives
  - Assist director with business planning

Key Performance Indicators (KPIs)

Required Competencies

• Strong leadership ability
  - Strong decision-making skills
  - Strong communication skills
  - Ability to manage pressure
  - Strong organizational ability
  - Commercial mindset
  - Problem solving ability

Success Indicators

Authority Level

Ideal Leadership Profile