The successful candidate will report to the Assistant Lodge Manager. Listed below are the requirements for this position:Key ResponsibilitiesHousekeeping & Rooms Division:Take full responsibility for the running of the Housekeeping DivisionMaintain high standards of cleanliness and attention to detail in guest accommodation (rooms to be checked daily)Maintain high standards of cleanliness in all guest areasEnsure maintenance issues are recorded and reported immediatelyOversee pest controlLaundry:Supervise and control the laundry operation in accordance with established proceduresEnsure guest laundry is collected, cleaned, and returned efficientlyOversee daily lodge and staff laundryHousekeeping Budget, Purchasing & Control:Control housekeeping expenditureManage purchasing and price controlMonitor stock control systems (linen, amenities, cleaning materials, minibar stock)Conduct monthly stocktakesManage price updates, GRVs, and budget controlTeam ManagementLead and manage the Housekeeping teamInspire, develop, and motivate staffEnsure correct staff placement within the departmentMaintain a strong guest-focused cultureAddress guest feedback constructivelyEnsure staff training and developmentManage performance and leave cyclesAdditional DutiesAssist Front of House during arrivals, departures, and site inspectionsHost guests when requiredMaintain relationships with stakeholders, suppliers, and the broader lodge community

Ideal Candidate Profile & Skills
The lodge is built on passionate individuals who are committed to delivering exceptional guest experiences while respecting the environment and wildlife. The ideal candidate will be detail-oriented, energetic, and passionate about hospitality and guest interaction.
Leadership:

• Strong leadership and mentoring skills
• Ability to inspire and empower a team
• Strong management and problem-solving skills

Personality:

• Excellent communication and interpersonal skills
• Positive, self-motivated, and confident
• Good sense of humour and adventure

Specific Job Skills:

• Strong people skills and guest focus
• Ability to adapt to changing environments
• High attention to detail
• Proactive approach to service excellence
• Ability to work under pressure and meet deadlines
• Strong planning and organisational skills
• Cultural awareness
• Ability to introduce innovative ideas

Computer Skills:

• Computer literate

Literacy & Numeracy:

• Fluent in English (spoken and written)
• Strong written communication skills

Team Player:

• Strong time management
• Flexible and collaborative

Qualifications & Experience

• Minimum 2–3 years’ Housekeeping Management experience in a 5-star lodge or boutique hospitality environment
• Budgeting and stock control experience
• Rooms Division or Front of House experience advantageous
• Hospitality/service training experience advantageous

 Benefits

• Live-in position with meals on duty
• Pension fund
• Staff lodge nights
• Work cycle: 21 days on / 7 days off
• Annual leave: 15 days