About the Role:Take full responsibility for the running of the Housekeeping Division including the following:Package:Competitive Salary DOELive-in position with meals on duty;Pension fund;Staff Lodge Nights;Work cycle – 21 days – 7 days off;Annual leave – 15 daysHousekeeping & RoomsDivisionLaundryHousekeeping Budget, Purchasing & Stock ControlManagement of Housekeeping Team

Qualifications and experience required:

• Minimum 2 -3 years Housekeeping Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment;
• Budget & Stock Control Experience
• Room Division or Front of House Experience - a plus;
• Hospitality and Service training experience - a plus;

Leadership

• Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards;
• Make the team feel valued in order for them to assist you to drive the department;
• Strong management skills;
• Problem solving skills;

  
Personality

• Excellent communication and interpersonal skills (listening skills, verbal communication etc);
• Positive attitude, Self-motivated, Confident;
• Sense of humour;
• Sense of adventure;

Specific Job Skills

• Strong People skills;
• Strong guest focus to ensure guest expectations are exceeded;
• Flexibility – adapt successfully to changing situations and environments;
• Attention to detail;
• Proactive person with well-developed concept of the importance of providing a world-class guest experience;
• Ability to work under pressure and to tight deadlines;
• High energy levels & drive to get things done;
• Planning & organizing;
• An appreciation of other cultures;
• Introduce new ideas that will enhance the department and its activities;

 
Computer Skills

• Computer literate

 
Literacy and Numeracy

• Fluent in English (speak, read and write);
• Excellent literacy skills (writing of emails, viewing web pages;

 
Team Player Ability

• Flexibility;
• Strong time-management skills;
• Demonstrable team member qualities;