iStore Call Centre Agent Part Time - Sandton

Apply before May 23 2026 | 61 Days left

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Vacancy Details

Employer: Core Group

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

    The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in
    communicating and helping other, this role could suit you.

    This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 108 hours per month.  

    Responsibilities:
    • Provide support, assistance and resolution in line with the iStore trading hours
    • Achievement of targets
    • Adherence to contact centre processes and procedures
    • Handle complaints, answer queries and provide support and general information
    • Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
    • Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations 
    • Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
    • Technical support: Resolving technical issues telephonically and possibly researching technical issues
    • Status queries: Assist customers with queries on all repairs in progress
    • Call logging all incoming telephonic requests
    • Customer service
     Requirements:
    • Matric Certificate
    • South African ID
    • At least 1 year of experience in a Call Centre
    Key Attributes:
    • Professional
    • Friendly
    • Confident
    • Empathetic
    • Good verbal and written skill
    • Good Telephone etiquette
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About Core Group

We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.

At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system. 

iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.

 

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