Client Engagement & Field Application

• Maintain regular contact with clients to understand how the system is being applied in real-world scenarios.

• Complete a driving course with a client to gain practical insight into system application.

• May involve going underground with mining clients to observe implementation firsthand.

Content Understanding & Management

• Develop a deep understanding of the content to ensure alignment with system objectives.

• Oversee suppliers responsible for content design.

• Manage the end-to-end process from implementation through to testing.

AI Management

• Take responsibility for AI systems and outputs.

• Collaborate with specialists to test results (or coordinate testing) to ensure technical accuracy and continuous improvement.

• Become proficient with the AI tool and driver training processes.

IT System Oversight

• Ensure the system operates optimally at all times.

• Manage task completion in Jira, including providing second-line support for system issues.

Reseller Management & Implementation

• Project manage reseller relationships.

• Ensure resellers receive adequate support and resources.

Process Improvement & Systemisation

• Improve and systematise ticketing, reporting, and standard operating procedures (SOPs) within a live environment.

• Drive efficiency in execution through continuous process enhancements.

• Consolidate and optimise use of key tools, including:

  • Jira

  • Monday

  • Dropbox

  • BI tools (managed by a supplier)

• Develop SOPs and ensure organisation-wide adherence.

Sales Support & Market Development

• Approximately 30% of time allocated.

• Conduct sales research and lead identification within target market segments.

• Assist in coordinating marketing materials for LinkedIn and the company website.

• Support implementation at selected sites and/or manage reseller activities.