·Ë™.Key ResponsibilitiesLead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfareEnsure the guest experience consistently meets and exceeds luxury hospitality standardsOversee and enforce operational procedures and service standards across all departmentsMaintain lodge infrastructure and facilities in line with company standards and expectationsDelegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectationsMonitor team productivity and provide ongoing, constructive feedback and supportDrive financial efficiency through effective cost control and implementation of cost-saving initiativesEngage with guests in a professional and welcoming manner, handling queries and resolving concerns promptlyReport regularly to the General Manager on operational performance and key developmentsFoster a safe, healthy, and supportive working environment, including oversight of staff accommodation and mealsEnsure clear and consistent communication between management and departmental teamsBuild and maintain strong relationships with the local community, suppliers, and contractorsUphold and communicate the vision, mission, and values of the company to all team members

'  Skills & Competencies

• Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
• Sound understanding of labour legislation in South Africa
• In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
• Solid understanding of fair labour practices and HR procedures
• Excellent verbal and written communication skills, with the ability to engage confidently at all levels
• Strong time management and project management capabilities, with the ability to prioritize effectively
• Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment