KEY PERFORMAMNCE AREAS:

• Implementation, maintenance, and optimization of physical and virtual server infrastructure.

• Racking, cabling, and configuring physical servers, storage, and networking equipment. This includes managing power distribution units (PDUs) and ensuring proper, organized cabling.

• Installing, upgrading, and patching server operating systems (Windows Server). Optimize performance, manage server capacity, and configure virtualization solutions like VMware or Hyper-V.

Applying security configurations, performing vulnerability scanning, and ensuring compliance with data privacy regulations.

• Creating and updating documentation regarding system configurations, network diagrams, and incident reports.

• Tracking inventory, documenting server configurations, and managing vendor relationships for repairs and maintenance.

• Developing and maintaining backup and recovery solutions to prevent data loss.

• Providing leadership in the alignment of the ICT and business strategy ensuring that the company gains full value from its investment in IT services and its people.

• Providing a coherent link between ICT and the business ensuring that the business needs are met by the overarching SAST IT strategy.

• Lead, motivate and inspire the ICT department by delivering an ICT strategy that delivers innovation and enables the wider business to become leaner through the effective use of existing and emerging ICT Information Systems.

• Ensure that appropriate skill levels are maintained through the provision of a successful training and development programme.

• Providing accountability for the successful provision of all ICT services, delivered either internally or externally, as required by the business.

Acting as the final escalation point for service-related issues ensuring that resolutions are proactively sought and delivered.

• Chairing SLA meetings, and attending, various meeting and forums with the mandate to ensure that ongoing ‘readiness’ of the ICT Strategy meets the needs of all business change programmes and initiatives.

Providing a professional and customer orientated approach in both the department’s culture and through own personal leadership style.

 To act as the voice of ICT services to the wider organisation, ensuring effective communication and awareness.

• Ensure that day to day delivery of technical solutions across the organisation is optimised to ensure the organisation is meets its operational objectives and goals.

• Manage and follow the prescribed company change management process within SLA’s to ensure business efficiency and stability.

• To manage and maintain the company Infrastructure environment in conjunction with ICT resources and 3rd party suppliers/Contractor.

• To manage and maintain SAST desktop security to deliver secured operational enablement utilising best practice ICT security resources.

• To manage and maintain the hosted Unified Communications topology including mobile data management.

• To aid and where applicable undertake Security and Audited activities such as ICT security vulnerability and cyber security threats and ensuring all documentation is kept up to date and is easily available for auditing.

• To manage remote user security and alerts in order to provide a robust and proactive level of service for all SAST users and stakeholders.

• To manage and improve the overall SAST ICT Infrastructure assets as defined within best practice ICT Service Management standards.