Key Performance Areas:

1. Develop Strategy, policies and procedures for front of house. 

2. Ensure that the shows are well coordinated in accordance with their uniqueness and presentation.

3. Manage and present the State Theatre patrons in a good and acceptable state and offer patrons a unique experience that will bring them back.

4. Always maintain the state theatre standards and value to ensure that the theatre is well managed and presentable for audiences.

5. Collaborate with other departments to ensure effective running of the shows and manage the dependencies.

6. Control access right of all patrons are well catered for.

7. Manage and coordinate the hospitality riders for all relevant stakeholders.

8. Effective running of all functions associated with all venues and foyers.

9. Maintain effective internal and external communication.

10. Facilitate meetings with potential clients and other relevant stakeholders.

11. Manage all departmental finances, including revenue generated from sales.

12. Facilitate during the event planning and management processes to ensure the effective running of the shows. 

13. Hiring of front of house staff and managing contractors and sub-contractors.

14. Compilation of statistics report for senior management.

 Staff Development and performance         managementincludingcoordinatingappraisal.

• Manage inventory.

• Manage staff scheduling.

• Manage Bar and run special.

• Overseeing all units under front of house and running theatre and foyers. 

15. Manage the front and back of the restaurant effectively and benchmark with the modern restaurant operation.

16. Plan for weekly activities, assign responsibilities to staff, performance plan, manage performances and provide strategy to achieve revenue target.

17. Monitor deliverables through weekly and conduct reviews through monthly reporting and assess performance on quarterly basis.

BAR

• Running of 6 Bars to generate revenue

TICKETS

• Sell state theatre performance tickets at Box office to generate revenue

USHERING

• Usher patrons visiting our theatre to create user friendly and safe environment for all patrons visiting our theatre.

PRODUCTION

• Workcloselywith Artistic on Production to be staged at state theatre.

• Highlight the contents of the performance and implement accordingly. 

HOSPITALITY

Offer hospitality rider to both internal and external stakeholders.

• Acknowledge hospitality request and offer service accordingly