NOC Engineer / IT Support Engineer (L2–L3)  Multiple Openings

360 Smart Networks | Stellenbosch, Western Cape | Office-based | Shift-based

360 Smart Networks is hiring multiple NOC Engineers / IT Support Engineers to join our South African team. These roles suit strong troubleshooters who thrive in a fast-paced MSP environment and want to deepen their skills across Microsoft 365, Azure, security, and modern endpoint management.

You’ll work with a global support team, handling escalations, complex incidents, and proactive operations, while contributing to secure, scalable client environments.

 What You’ll Do (Key Responsibilities)

• Own support tickets end-to-end: triage, troubleshooting and resolution, with clear notes, customer updates, and clean closure.
• Provide remote support across Windows endpoints, servers, Microsoft 365, and Azure environments.
• Administer identity and access systems (e.g., Entra ID / Active Directory, MFA, Conditional Access, RBAC).
• Support endpoint security and management (e.g., Intune, baselines, patching, device compliance).
• Investigate, contain, and escalate security-related alerts/incidents (phishing, risky sign-ins, endpoint detections, suspicious activity).
• Assist with networking fundamentals: LAN/WAN, VPNs, firewall rules, troubleshooting connectivity and performance.
• Maintain accurate documentation: configurations, SOPs, network diagrams, and client environment notes.
• Collaborate with vendors/engineers and contribute to service quality through continuous improvement

Work Details

• Location: Office-based (shift dependent) Stellenbosch, Western Cape
• Shifts: Multiple time slots available - coverage varies by role
  • 08:00 – 17:00
  • 12:00 – 21:00
  • 15:00 – 00:00
• Start date: ASAP / based on notice period
• Positions: Multiple hires (NOC + Support)

What Success Looks Like

• Fast, accurate troubleshooting with strong customer communication
• Clean documentation and consistent ticket hygiene
• Proactive identification of risks (security, stability, recurring incidents)
• Confident escalation handling and ownership through resolution