IT Support Engineer (L2–L3)

  • Stellenbosch
  • Salary: R30 000.00 - R45 000.00 Per Month (Negotiable)
  • Job Type: Permanent
  • Sectors: IT
  • Benefits: Training
  • Reference: 2348992

Apply before May 22 2026 | 53 Days left

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Vacancy Details

Employer: 360 Smart Networks

NOC Engineer / IT Support Engineer (L2–L3)  Multiple Openings

360 Smart Networks | Stellenbosch, Western Cape | Office-based | Shift-based

360 Smart Networks is hiring multiple NOC Engineers / IT Support Engineers to join our South African team. These roles suit strong troubleshooters who thrive in a fast-paced MSP environment and want to deepen their skills across Microsoft 365, Azure, security, and modern endpoint management.

You’ll work with a global support team, handling escalations, complex incidents, and proactive operations, while contributing to secure, scalable client environments.

 What You’ll Do (Key Responsibilities)

  • Own support tickets end-to-end: triage, troubleshooting and resolution, with clear notes, customer updates, and clean closure.
  • Provide remote support across Windows endpoints, servers, Microsoft 365, and Azure environments.
  • Administer identity and access systems (e.g., Entra ID / Active Directory, MFA, Conditional Access, RBAC).
  • Support endpoint security and management (e.g., Intune, baselines, patching, device compliance).
  • Investigate, contain, and escalate security-related alerts/incidents (phishing, risky sign-ins, endpoint detections, suspicious activity).
  • Assist with networking fundamentals: LAN/WAN, VPNs, firewall rules, troubleshooting connectivity and performance.
  • Maintain accurate documentation: configurations, SOPs, network diagrams, and client environment notes.
  • Collaborate with vendors/engineers and contribute to service quality through continuous improvement

Work Details

  • Location: Office-based (shift dependent) Stellenbosch, Western Cape
  • Shifts: Multiple time slots available - coverage varies by role
    • 08:00 – 17:00
    • 12:00 – 21:00
    • 15:00 – 00:00
  • Start date: ASAP / based on notice period
  • Positions: Multiple hires (NOC + Support)

What Success Looks Like

  • Fast, accurate troubleshooting with strong customer communication
  • Clean documentation and consistent ticket hygiene
  • Proactive identification of risks (security, stability, recurring incidents)
  • Confident escalation handling and ownership through resolution

Required Skills

  • Server Support: 5 to 6 years
  • Desktop Infrastructure Support: 5 to 6 years
  • Cloud Infrastructure Support: 3 to 4 years
  • Support/Projects Experience: 4 to 5 years

Candidate Requirements

What We’re Looking For (Required Skills)

Technical Core

  • Strong Windows support skills (Windows 10/11), troubleshooting and root-cause analysis
  • Server fundamentals (Windows Server 2016+ / 2019+ / 2022 / 2025)
  • Identity: Active Directory / Entra ID, Group Policy, user lifecycle, permissions
  • Microsoft stack support: M365 admin, Exchange/Teams/SharePoint basics, Azure fundamentals
  • Networking fundamentals: DNS/DHCP, routing concepts, VPNs, firewall basics
  • Security fundamentals: MFA, least privilege, patching, EDR awareness, secure configuration mindset
  • Basic scripting/automation (PowerShell preferred)

Experience (Flexible by Level)

We’re hiring across more than one level/time slot, so experience may vary:

  • IT Support Engineer (L2): typically 3–5 years in service desk/MSP support
  • NOC / Senior Support (L3): typically 5+ years with escalation ownership and server/cloud depth

Mandatory Requirements

  • South African citizen or permanent resident (required)
  • Clear criminal record (background checks apply)
  • Reliable transport and valid driver’s license
  • Fluent English (spoken and written)

Nice to Have (Highly Beneficial)

  • Intune / Autopilot / Modern workplace (MDM/MAM)
  • Microsoft Defender (Endpoint / Office 365) exposure
  • Azure: VM basics, storage, networking, Azure AD/Entra integrations
  • Monitoring/RMM tools (NOC tooling), alert tuning, operational runbooks
  • Ticketing platforms (e.g., Connect Wise, ServiceNow, Jira, Autotask, Freshservice)
  • ITIL foundations and strong documentation habits

Certifications 

(Certs are a plus or equivalent experience welcomed.)

  • CompTIA A+ / Network+ (or equivalent)
  • Security+ (or actively pursuing)
  • MCSE / MCITP (or equivalent )
  • Microsoft role-based certs preferred:
    • AZ-900 (Fundamentals) / AZ-104 (Azure Administrator)
    • MS-900 / MS-102 (Microsoft 365)
    • SC-900 / SC-200 / SC-300 (Security / SOC / Identity)
    • MD-102 (Endpoint Administrator)
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