Reporting to the Aftersales Manager
Essential Duties (KPAs):
Compile contract documentation from tender file, ensure that the contractual commitments within the scope of the tender requirements are met and documented
On receipt of order acknowledgement received from tendering department, be able to convert and prepare 'extended description' document for the equipment
Load order on the system as per customer specification
Commission drawing office to prepare the drawings
Guide the order(s) through the manufacturing processes and ensure customer specifications are adhered to
Ensure that the quoted profit margin is maintained and maximise profit within terms of the contract
Ensure on time delivery and comply with project milestones
Prepare, submit and update production/testing/inspection/installation/commissioning programmes (bar chart or network format) as required to the relevant instances.
Evaluate and monitor contract performance continually and arrange for customer inspections of complete product 
Act as technical support to the engineering and manufacturing departments
Maintain excellent working relationship with customers to ensure their needs are met and that customer is kept up to date on a regular basis
Generate customer reports and arrange for invoicing to customer
Keep all fining relevant to the contract up to date and in logical sequence and good timekeeping records
Must be prepared to work beyond normal working hours if and when required