We are seeking a Training Lead who will provide strong leadership and coordination across our learning function. This role will guide and support the training team in planning and delivering high‑quality learning programs, ensuring resources and schedules are effectively managed. The Training Lead will also mentor and develop trainers, enhancing their facilitation capabilities and ensuring consistent excellence across all training delivery.

Leadership & Coordination

• Lead, guide, and support the training team to ensure the effective planning and delivery of all learning programs.
• Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high‑quality delivery.
• Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.

Training Program Oversight

• Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
• Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client-specific programs.
• Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.

Content Development & Quality Assurance

• Collaborate with stakeholders and subject-matter experts to develop, update, and customise training content to support business and client requirements.
• Ensure all training materials reflect company values, business goals, and operational realities.
• Maintain quality standards across all training assets, including assessments, presentations, and job aids.

Training Needs Analysis & Capability Uplift

• Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
• Develop action plans with trainers to address identified gaps through targeted interventions.
• Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

Evaluation & Continuous Improvement

• Oversee the evaluation of training effectiveness using assessments, feedback forms, and performance outcomes.
• Analyse trends and develop recommendations to enhance training content, delivery methods, and learner experience.
• Champion a culture of continuous learning across the training team and broader operations.

Stakeholder Engagement

• Work closely with Operations, Quality, HR, and client partners to align training efforts with business needs.
• Provide updates on training progress, emerging themes, and risk areas that may impact performance.
• Participate in calibration, performance review discussions, and project meetings as a training representative.

Operational Support & Post‑Training Development

• Ensure appropriate post‑training support structures are in place for new hires and existing employees.
• Oversee trainer involvement in Grad Bay groups, ensuring real-time support, coaching, and knowledge reinforcement.
• Maintain strong knowledge of products, systems, processes, and business changes to keep training relevant and up to date.

Compliance & Governance

• Ensure all training delivery and documentation meet internal and client compliance standards.
• Safeguard accurate record-keeping of attendance, assessments, and certifications.
• Monitor adherence to process updates, policies, and quality requirements.

Minimum Requirements/ Competencies

• 3 - 5 years experience in a leadership role with L&D
• Exposure to UK Financial services
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”