🏨 Rooms Division Manager📍 Role OverviewThe Rooms Division Manager is responsible for overseeing all aspects of the rooms division, including Front Office, Housekeeping, and Guest Services. This role ensures exceptional guest experiences, efficient operations, and the highest standards of cleanliness, service, and presentation across the property. ðŸ“‹ Key Responsibilities🛎️ Front Office ManagementOversee reception, reservations, and guest relationsEnsure smooth check-in and check-out processesManage room allocations and occupancy levelsHandle VIP guests, complaints, and special requests🧹 Housekeeping ManagementSupervise housekeeping operations to ensure cleanliness standardsConduct regular room and public area inspectionsManage linen, laundry, and housekeeping inventoryEnsure rooms are prepared according to brand standards👥 Team LeadershipLead, train, and motivate Front Office and Housekeeping teamsManage staff schedules, performance, and developmentFoster a positive and service-driven team culture📊 Operations & Revenue ManagementMonitor occupancy rates and work closely with reservations/sales teamsMaximize room revenue and upselling opportunitiesControl departmental costs and budgetsAnalyze reports and improve operational efficiency⚙️ Guest Experience & Service ExcellenceEnsure high levels of guest satisfaction and service deliveryAddress and resolve guest complaints promptly and professionallyImplement service improvement initiatives🧾 Administration & ReportingPrepare operational reports and forecastsMaintain accurate guest and operational recordsEnsure compliance with policies and procedures⚖️ Compliance & StandardsEnsure adherence to health, safety, and hygiene regulationsMaintain brand and quality standardsEnsure staff follow SOPs and service guidelines

🎯 Minimum Requirements
🎓 Qualifications

• Diploma or Degree in Hospitality Management or related field

🧠 Experience

• 4–7 years’ experience in hospitality operations
• Proven experience in Front Office and/or Housekeeping management
• Previous supervisory or management experience essential
• Lodge or hotel experience highly advantageous

 
🛠️ Technical Skills

• Knowledge of property management systems (PMS)
• Strong understanding of housekeeping standards and procedures
• Financial acumen (budgeting, cost control, revenue management)
• Proficiency in Microsoft Office

 
🌟 Key Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Guest-focused with strong problem-solving skills
• High attention to detail and organisational skills
• Ability to work under pressure in a fast-paced environment

 
⏰ Working Conditions

• Shift work, including weekends and public holidays
• May require live-in (especially in lodge environments)

Long hours during peak seasons