This role is overseeing utilities billing accuracy, consumption monitoring, recoveries, municipal query resolution, and leakage investigations across a multi-site property portfolio. 

Key Responsibilities 

 Utilities Reconciliations & Deep Dive Analysis 

•  Perform detailed monthly reconciliations between: 

o  Council bills 

o  Meter readings 

o  TPS recoveries 

o  Tenant billings 

  Identify and investigate over-recoveries and under-recoveries. 

•  Analyse charges by type: 

•  kWh 
•  kVA / demand charges 
•  Service fees 
•  Network charges 
• Surcharges 

Conduct site-level deep dives into major variances. 

•  Prepare reconciliation working papers and variance summaries. 
•  Highlight systemic issues affecting recovery performance. 
•  Support corrective action planning to improve recovery ratios. 

 Leakage Monitoring & Reporting 

•  Compile and update monthly leakage reports after billing runs. 
•  Identify Top 10 high-risk sites requiring intervention. 
•  Monitor trends in consumption vs billing vs recoveries. 
•  Track historical performance to identify recurring problem areas. 
•  Escalate significant anomalies to the Utilities Manager. 

 Municipal Queries & Council Liaison 

•  Log and track all municipal billing queries per region. 
•  Assist in investigating incorrect billing, tariff misapplications, and meter discrepancies. 
•  Liaise with council representatives and council runners. 
•  Support follow-ups on outstanding queries until resolution. 
•  Verify and reconcile municipal credits once processed. 
•  Maintain clear documentation of all queries and resolutions. 

 Metering Oversight & Verification 

• Review metering data for inconsistencies or irregularities. 
• Identify properties requiring check meters. 
• Reconcile council readings against billed consumption. 
• Flag faulty meters or abnormal readings. 
• Assist with verification of utilities billing disputes. 
• Maintain a master metering issue log. 

 Vacancy & Consumption Monitoring 

• Identify vacant units with active consumption. 
• Analyse vacancy-related recovery leakage. 
• Cross-check vacancy status across systems. 
• Flag potential recovery risks caused by incorrect vacancy classification. 

 Data Management & Spreadsheet Reporting 

• Maintain structured reconciliation spreadsheets. 
• Build and update Excel models for recovery tracking. 
• Prepare supporting schedules for management reporting. 
• Assist in automating recurring reconciliation processes where possible. 
• Ensure data integrity across all utilities trackers.