Support HR processes, including staff development and discipline where required. Food & Beverage OversightEnsure consistent service standards during breakfast, lunch, and dinner.Monitor food quality, presentation, and guest dietary requirements.Conduct daily service briefings and debriefings. Quality & ComplianceConduct daily lodge inspections to maintain luxury standards.Implement and maintain Standard Operating Procedures (SOPs).Support sustainability and eco-friendly practices in operations. Strategic ContributionContribute to continuous improvement of lodge operations.Implement innovative ideas to enhance guest experiences and lodge offerings.Support long-term operational goals and service excellence initiatives.

Qualifications

• Diploma or Degree in:
• Hospitality Management
• Tourism Management
• Business Administration (advantageous)
• Additional certifications in Food & Beverage, Front Office, or Housekeeping are beneficial
• First Aid certification (advantageous, often required in remote lodges)

 
Experience

• Minimum 2–4 years’ experience in a similar role within a 4★ or 5★ lodge, hotel, or resort
• Strong background in:

Front Office / Guest Relations

• Housekeeping supervision
• Food & Beverage operations
• Experience in remote or bush environments (highly advantageous)

 
Skills & Competencies

• Excellent leadership and team management skills
• Strong guest service & hosting ability (very important in lodges)
• Good problem-solving and decision-making skills
• Solid administration and reporting ability
• Financial understanding (budgets, stock control, cost management)
• High attention to detail and operational standards
• Ability to work under pressure and in a hands-on environment

 
 Technical Skills

• Proficiency in:
• Property Management Systems (e.g. Opera, NightsBridge, ResRequest)
• Microsoft Office (Word, Excel, Outlook)
• Understanding of reservation systems and booking platforms

 
 Personal Attributes

• Friendly, well-presented, and professional
• Passion for hospitality and guest experience
• Flexible and adaptable (long hours, weekends, bush living)
• Strong communication skills (verbal & written)
• High level of integrity and reliability
• Ability to live on-site in a remote location

 
 Additional Requirements

• Valid driver’s license

Package and benefits

• Provident Fund – Old Mutual
• Partial medical aid contribution
• Uniform provided
• Opportunities for training and professional growth