Reports to Procurement Lead
Job Summary:
The role is responsible for managing & optimising purchasing activities ensuring that customer needs are met including delivery timelines. This involves ensuring that all goods & materials meet commercial terms & technical specifications. The role also involves coordinating procurement processes, maintaining accurate records, & providing support to the Procurement Lead as needed, ensuring smooth & efficient procurement operations.
Key Responsibilities:
Sourcing & Procurement:
Conduct research to identify potential & suitable suppliers & compare their offerings. 
Verify that all quote & PO information is correct & aligns with commercial & technical requirements before the release of the PO on SAP. 
Maintain accurate records of quotes & purchase orders in the system  Coordinate procurement processes & track the timely receipt of orders.
Supplier Relationships and Maintenance:
Develop & maintain strong relationships with suppliers through effective & timely communication. 
Manage supplier terms & ensure proper credit applications are in place.
Work closely with with suppliers to ensure required documentation is in place and all procured items meet the required quality standards & specifications.
Monitor supplier performance and track any poor performance.
Client Management:
Maintain positive relationships with clients to understand their needs & expectations including & not limited to conducting thorough customer assessments, client monthly meeting, client visits, etc.
Maintain professionalism, transparency & integrity in all client interactions.
Query Resolution:
Address & resolve procurement-related queries in accordance with company procedures & timelines.
Ensure that all queries are tracked, resolved timeously in a cost-effective & efficient manner & updated in business systems for efficient management. 
Resolve queries related to purchase order quantities, RFQs, price variances, damaged goods, incorrect shipments, MSDS's & other
General / Administrative:
Monitor, update & maintain quotes, POs, & sales orders in the system. 
Review open order reports & expediting reports, taking action on overdue items. 
Perform any other tasks that support the overall objectives of the procurement function.
Health, Safety & QMS:
Ensure that all QMS requirements of your role are adhered to & there are no non-conformancies.
Ensure that you comply with all SHE policies & procedures & participate is problem solving & improvement activities.
Key Performance Indicators:
Quotes to Order conversion rate 
RFQ - Quote Turnaround Time 
Quote - Sales Order Turnaround Time 
Query resolution Turn-around-Time 
Supplier satisfaction survey (%)
Client retention (%) 
Increase existing client revenue (%)
Zero workplace safety incidents reported
Number of One-on-Ones held with team leader