🚀 We’re Hiring: National Payment Sales Administrator | Lesaka Hospitality, Midrand

Are you a detail‑driven, customer‑centric professional with a passion for delivering exceptional service and maintaining operational excellence? Join Lesaka, South Africa’s leading fintech and payment solutions provider, and play a key role in supporting our national Growth division.

This is your opportunity to support the full Payment administration lifecycle, ensure seamless client experiences, and contribute to the efficiency of a fast‑paced, high-performing national team.

💼 What You’ll Do

Payment Administration

• Manage all Salesforce Payment and Sonic Payment administrative duties.
• Maintain dashboards, opportunities, cases, and tasks in both systems daily.
• Execute change of ownership, change of entity, and change of account processes across all regions.

Client Engagement & Service

• Conduct national client courtesy calls (telephonic).
• Respond to client queries promptly and provide exceptional service.
• Handle queries and complaints professionally and provide suitable solutions.
• Assist clients via both email and phone to ensure a smooth and positive experience.

Operational Coordination

• Coordinate installation and collection scheduling with the Sales Administration team.
• Facilitate device suspension and unsuspension with Contracts and Debtors.
• Manage add‑on, reduction, and cancellation sales administration for all regions (working with regional sales teams).
• Support retentions processes where necessary.

Data Management & Analytics

• Monitor and analyze Payment swipe data nationally.
• Support national rate adjustment administration as required.
• Ensure dashboards and administrative records are accurate and up-to-date.

Internal Collaboration

• Liaise with internal departments regarding Payment cases and their resolution.
• Participate in regular internal meetings.
• Consistently follow all process steps, checklists, and operational guidelines.

🔍 Minimum Requirements

• Fluent in English — excellent verbal and written skills
• Strong computer literacy (advanced MS Office)
• Salesforce and/or Sonic experience (highly advantageous)
• DocuSign experience (advantageous)
• Previous administrative experience (essential)
• Customer service experience (advantageous)
• Exceptional administrative and multitasking capabilities
• Strong data analytics skills
• Excellent communication and active listening skills
• Driven, goal-oriented, and self-motivated
• High integrity, reliability, and maturity
• Ability to work well under pressure and within a team
• Strong critical thinking and problem-solving skills
• Exceptional attention to detail and adherence to deadlines

🕒 Working Hours

08:00 – 17:00, Monday to Friday
Must be willing to work overtime/after hours when required.

🔑 Key Traits We Value

• Customer‑centric and service‑driven
• Highly organized with strong ownership and accountability
• Professional, proactive, and solutions‑focused
• Collaborative, energetic, and committed to excellence

💡 Why Join Lesaka?

Lesaka is a leading fintech solutions provider empowering businesses with innovative, integrated payment and POS technologies. When you join Lesaka, you become part of a team that prioritises:

• Customer excellence
• Innovation and growth
• Collaboration and accountability

You will work in a dynamic, supportive environment where your contribution directly enhances the customer experience and strengthens our national operational effectiveness.

Preference will be made to support EE / AA measures.