About us:

Who We Are

At Merchants, we are a leading partner in customer experience and business process outsourcing (BPO). Our mission is to deliver outstanding customer service through digitally enabled, human-centred interactions. What sets us apart is our strong belief that People Matter. This principle guides everything we do—placing our employees, clients, communities, and partners at the heart of our business.

A Career That Matters

Joining Merchants means more than just starting a new job—it means becoming part of a purpose-led organisation that values your growth and wellbeing. We are proud to have been recognised as a Top Employer in South Africa for seven consecutive years, and we remain the only BPO provider in the country to hold this achievement. With a team of over 5,000 employees based in Johannesburg, Pretoria, Cape Town, and Durban, we offer real opportunities for development, internal progression, and long-term career success.

A Culture of Collaboration and Care

At Merchants, you’ll find a workplace culture rooted in openness, collaboration, and inclusivity. We believe in working together, celebrating shared success, and supporting one another. Now operating as part of the global NTT brand, following the integration of Dimension Data in 2020, we combine the strength of international expertise with the warmth and support of a people-first, South African-led environment. This balance provides our employees with both global exposure and local relevance.

Our Journey and Expertise

Merchants was founded in the UK in 1981 and became part of Dimension Data in 1997. Today, we operate under the NTT brand—a global leader in technology and business solutions. With NTT’s backing and innovation capabilities, we have grown into a trusted specialist in contact centre services and consulting. Our tailored solutions span inbound customer service, outbound sales, and back-office processing. We proudly support both B2B and direct-to-consumer clients across industries such as telecommunications, insurance, banking, airlines, retail, and internet service providers.

What Drives Us

Our approach is grounded in two core commitments: building sustainable futures for our people and delivering simple, positive, and exceptional customer experiences. We don’t just serve our clients—we create meaningful, long-term partnerships. Through insight, innovation, and genuine collaboration, we deliver measurable value and lasting impact.

Why Choose Merchants

When you join Merchants, you're joining a company that truly invests in you. We support your ambitions, recognise your contributions, and give you space to grow. This is a place where your voice is heard, your work has meaning, and your potential is realised.

If you’re passionate about delivering great customer experiences and looking to build a future with a company that puts people first, we’d love to have you on the journey.