Duties:

The Position will be responsible for:

Installation, configuration, maintenance, and support of NCR’s network infrastructure, including LAN, WAN, routing, switching, and wireless environments.

Ensuring the highest levels of network, systems, and infrastructure availability across the organisation.

Implementing and enforcing NCR-adopted network security controls, including firewall rules, access control mechanisms, and secure network design standards.

Monitoring and analysing network traffic, identifying anomalies, and investigating security or performance issues.

Responding to logged network incidents and service requests in line with ICT operational procedures.

Ensuring the investigation and diagnosis of operational incidents, resolving such incidents including capacity and availability management issues to maintain overall performance.

Proposing design enhancements, capacity changes, contingency, and recovery arrangements to ensure service targets are met within the organisation’s planned budget.

Acting as the technical lead on ICT projects relating to network infrastructure, security, data, and voice services.

Providing advice and guidance on the design and development of new and changed systems to optimise operational efficiency.

Ensuring appropriate software and specialist monitoring tools are used to maintain awareness and control of network hardware and software.

Implementing approved network changes in accordance with NCR change-management policies.

Liaising with third-party service providers and vendors for network support, maintenance, and issue resolution.

Providing network-related support to server, storage, and Microsoft platform environments.

Maintaining accurate network documentation, diagrams, and configuration records.

Coaching and supporting junior engineers where required, ensuring adherence to professional and service standards.

Monitoring and testing network performance for potential bottlenecks, identifying solutions, and coordinating implementation of improvements.