About Core Group

Core Group represents some of the world’s most valued and loved brands in Sub-Saharan Africa. It is our mission to empower individuals and organisations with the world’s leading personal technology products and services.

We are the leading distributor of various products in Sub-Saharan Africa.

Our responsibilities span supply chain management, marketing management, channel management, enterprise sales, and media relations, with an operational footprint across Botswana, Namibia, Nigeria, and South Africa.

About the Role

We are looking for a Finance Administrator to join our Operations Finance team. This role is ideal for someone who thrives in a high-volume, process-driven environment and has strong attention to detail.

You will be responsible for the accurate and timely processing of EFT refunds and trade-in cashbacks, managing cash suspense accounts, and supporting store operations through effective query resolution. The role requires strong organisational skills, the ability to handle repetitive tasks efficiently, and a proactive approach to resolving discrepancies.

This role plays a critical part in maintaining financial control, ensuring operational efficiency, and enabling the broader finance team to focus on cashbook management and system improvements.

Key Responsibilities:

EFT Refund Processing

• Process and manage approximately 200–250 EFT refunds per month.
• Verify refund requests, including customer details, banking information, and validity of the claim.
• Ensure funds are available prior to processing refunds.
• Prepare and maintain supporting documentation, including payment packs and system screenshots.
• Submit refunds for approval in line with internal controls and policies.

EFT Trade-in Refunds (Cashbacks)

• Process high volumes of trade-in cashback transactions (approximately 1,000–1,250 per month).
• Validate invoices, customer details, and banking information prior to payment.
• Ensure timely and accurate processing to support customer experience and service levels.

Cash Suspense Management

• Investigate and resolve cash suspense items and variances.
• Liaise with stores via phone and email to resolve discrepancies.
• Process journals and adjustments where required.
• Log and follow up on system-related issues (e.g., ERP tickets).
• Ensure timely clearing and reconciliation of suspense accounts.

Reporting & Administration

• Process daily invoice amendments for stores and online transactions.
• Assist with bank guarantee applications and submissions.
• Provide documentation for second-hand goods certificate renewals.
• Dispatch manual invoice books as requested by stores.
• Respond to store queries via email and telephonic communication.

Petty Cash Management

• Review and approve store petty cash transactions.
• Ensure compliance with internal policies and supporting documentation requirements.

Ad Hoc Duties

• Support the finance team with administrative and operational tasks as required.
• Assist in maintaining continuity of operations during peak periods or team absences.

Required Skills & Experience:

• 1–3 years permanent working experience in a finance or administrative role.
• Experience in a high-volume transactional environment advantageous.
• Exposure to retail and/or distribution environments beneficial.
• Experience working with ERP systems (e.g., Syspro) advantageous.
• Proficient in Microsoft Excel and Outlook.

Qualifications:

• Completed Matric (Minimum requirement)
• Relevant Finance or Accounting qualification advantageous

Key Competencies:

• Strong attention to detail and high level of accuracy
• Ability to manage high volumes and repetitive tasks efficiently
• Strong problem-solving and investigative skills
• Ability to work under pressure and meet deadlines
• Good verbal and written communication skills
• High level of integrity, accountability, and reliability

If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).