Sales Agent: Outbound & Affiliate

Who are we?

At Miway, our purpose is to enable people to live their way

We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things

We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth

Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development

About the role

The Outbound Call Centre Agent is responsible for proactively contacting potential Miway customers by converting leads into sales to promote Miway insurance products, conduct policy reviews, convert leads into sales

The role supports Miway's sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards

Predictive diallingmay be used when contacting clients to provide customers with essential information regarding Miway products and services

The Outbound sales agent will provide quality service to external and internal customers by ensuring accuracy in recording of data

Minimum Requirements

Qualification Required

• Matric / Grade 12 / Standard 10 / NQF 4



• RE5 Certificate (as per DOFA date)



• Fully FAIS Accredited (as per DOFA date)

Minimum Experience

• Minimum of 1 year Telesales / sales experience in a Call Centre environment



• Short-Term insurance experience would be advantageous

Knowledge and Skills

• Undertake Outbound Tele-Sales



• Service inbound client queries, requests



• Administration and processing



• Quality, Compliance and Accreditation

Personal Attributes

• Communicates effectively - Contributing dependently



• Situational adaptability - Contributing dependently



• Action orientated - Contributing dependently



• Persuades - Contributing dependently

Core Competencies