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Duty Manager

Plettenberg Bay
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: JHB002605/Sam

Apply before Apr 30 2026 | 43 Days left

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Vacancy Details

Employer: Bright Placements

JOB SPECIFICATION: DUTY MANAGER (GAME RESERVE / SAFARI LODGE)Location: South Africa (Game Reserve / Lodge)Reporting to: Lodge Manager / General Manager1. Job PurposeTo oversee daily lodge operations during assigned shifts, ensuring exceptional guest experiences, smooth departmental coordination, and adherence to 4–5-star hospitality standards in a remote game reserve environment.2. Key Responsibilities2.1 Operations ManagementOversee all lodge operations including:Front OfficeHousekeepingFood & BeverageMaintenanceGuest ActivitiesEnsure seamless coordination between departmentsAct as the senior manager on duty during shiftsConduct daily briefings and manage shift handoversStep in for Lodge Manager when required2.2 Guest ExperienceWelcome and host guests to deliver a luxury safari experienceManage check-ins, check-outs, and guest itinerariesHandle guest complaints, queries, and special requests professionallyEnsure personalized service for VIPs, honeymooners, and special occasionsMonitor guest satisfaction and resolve issues promptly2.3 Staff Supervision & LeadershipSupervise and lead front-of-house and operational staffTrain, mentor, and develop junior employeesManage staff schedules, attendance, and performancePromote teamwork and a positive lodge cultureEnforce discipline, grooming, and service standards2.4 Administration & Financial ControlManage reservations systems (e.g., NightsBridge, Opera)Handle billing, cash-ups, and daily revenue reportingAssist with stock control, procurement, and inventoryCompile daily reports, incident logs, and guest feedbackMonitor cost control and operational budgets2.5 Health, Safety & ComplianceEnsure compliance with:Health & safety regulationsHygiene and food safety standardsEnvironmental and conservation policiesAct as emergency contact during shiftsMaintain lodge security and safety procedures2.6 Guest Activities CoordinationCoordinate:Game drivesBush dinnersSpa treatmentsTransfers and excursionsEnsure all guest experiences me...

JOB SPECIFICATION: DUTY MANAGER (GAME RESERVE / SAFARI LODGE)

Location:

Reporting to:

1. Job Purpose

2. Key Responsibilities

2.1 Operations Management

Oversee all lodge operations including:
- Front Office
- Housekeeping
- Food & Beverage
- Maintenance
- Guest Activities
Ensure seamless coordination between departments
Act as the senior manager on duty during shifts
Conduct daily briefings and manage shift handovers
Step in for Lodge Manager when required

2.2 Guest Experience

Welcome and host guests to deliver a luxury safari experience
Manage check-ins, check-outs, and guest itineraries
Handle guest complaints, queries, and special requests professionally
Ensure personalized service for VIPs, honeymooners, and special occasions
Monitor guest satisfaction and resolve issues promptly

2.3 Staff Supervision & Leadership

Supervise and lead front-of-house and operational staff
Train, mentor, and develop junior employees
Manage staff schedules, attendance, and performance
Promote teamwork and a positive lodge culture
Enforce discipline, grooming, and service standards

2.4 Administration & Financial Control

Manage reservations systems (e.g., NightsBridge, Opera)
Handle billing, cash-ups, and daily revenue reporting
Assist with stock control, procurement, and inventory
Compile daily reports, incident logs, and guest feedback
Monitor cost control and operational budgets

2.5 Health, Safety & Compliance

Ensure compliance with:
- Health & safety regulations
- Hygiene and food safety standards
- Environmental and conservation policies
Act as emergency contact during shifts
Maintain lodge security and safety procedures

2.6 Guest Activities Coordination

Coordinate:
- Game drives
- Bush dinners
- Spa treatments
- Transfers and excursions
Ensure all guest experiences meet lodge standards

3. Minimum Requirements

Qualifications

Grade 12 (Matric) – essential
Diploma/Degree in Hospitality / Tourism – preferred

Experience

3–5+ years in hospitality (game lodge or hotel environment)
At least 1–2 years in a supervisory/management role
Experience in a luxury lodge or game reserve advantageous

4. Skills & Competencies

Strong leadership and team management
Excellent communication and interpersonal skills
Guest-focused with high attention to detail
Problem-solving and decision-making ability
Ability to work under pressure in remote environments
Computer literacy (MS Office, PMS systems)
Strong organizational and multitasking skills

5. Personal Attributes

Professional, well-presented, and service-driven
Passion for wildlife, conservation, and hospitality
Flexible and adaptable (long hours, weekends, public holidays)
Calm, proactive, and solutions-oriented
Ability to live and work in remote locations

6. Working Conditions & Benefits (Typical)

Live-in position (accommodation provided)
Meals on duty
Uniform provided
Rotational shifts / cyclical leave
Potential gratuities and incentives