Reports to Service Manager
Job Function:
Maintain a high level of client satisfaction in partnership with field technicians, Sales and Operations departments as well as providing support to clients
Key Responsibilities:
Manage the administration function within the service department i.e. Organize and control service processes and procedures as well as management of field service team.
Manage and schedule all site work and technicians
Prepare estimates for field work for sales team to quote.
Prepare quotations, submit and follow up
Capture all purchase orders in Syspro and open job files
Expedite product from the factory to meet customer delivery date
Ensure targets and customer deadlines are met
Making up safety, site files, databooks, QCP's
Manage service reports from technicians and type reports where necessary and submit to customer, identify need for a sales person to contact the customer where necessary
Service documentation and installation actions by completion of forms, reports, invoicing, site files, records and quality plans.
Do all accommodation, site access, travel arrangements and arrange for advances for technicians
Reconcile all expenses and cost to jobs
Courtesy calls to clients to check satisfaction of job completed.
Maintain site diaries and data basis with installed base
Manage medicals, permits, drivers licences, risk assessments for service team and ensure fleet vehicles are serviced.
Examining complaints, identifying solutions, record all NCR's in compliance with ISO 9001
Ensure the safety of each team member at all times.