Job Overview:

Responsibilities:

• Assess credit applications for affordability, creditworthiness, and fraud risk
• Investigate fraud alerts and manage end-to-end fraud claims
• Collaborate with Consumer Finance, Credit Risk Analytics, and Collections teams
• Follow and improve fraud and credit policies to mitigate risk
• Build strong internal and external stakeholder relationships
  
  

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:

• Proven experience in a customer service or support role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Problem-solving and conflict resolution skills.
• Knowledge of customer service software and tools.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with relevant regulations and compliance requirements.

Required Skills:

• Strong understanding of FCA regulation
• Experience in secured lending and underwriting 2nd Charge or BTL mortgages
• Previous experience managing caseloads in a fast-paced environment
• CeMAP qualification (desirable, not essential)
• High attention to detail and excellent communication skills
  
  

• Salary to be discussed at the interview stage
• UK Hours and Rotational Shifts

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.