At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Business Continuity Analyst to join our dynamic team of #Unstoppables.

Purpose of the Job:
The successful incumbent will be expected to provide subject matter expertise knowledge and guidance in the implementation and maintenance of a business continuity management system for Cell C, with a primary focus on the technology continuity management / resilience programme. The incumbent will also be expected to partner with internal and external stakeholders on any other relevant initiatives that seek to improve the company’s resilience posture.

Main Responsibilities:

Technology continuity programme management

• Provide SME support in the establishment of technology continuity frameworks and processes in support of the broader business continuity management system
• Ensure that technology continuity considerations are incorporated into relevant business-as-usual processes, e.g., service architecture, change management, procurement, etc
• Ensure the establishment and implementation of technology continuity controls in line with industry standards and best practice
• Ensure awareness creation on technology continuity amongst relevant stakeholders and general personnel

Technology continuity programme implementation

• Drive the implementation of a technology continuity programme to enhance the ability of the Cell C technology environment, systems, and services to withstand and recover from disruptions
• Ensure the alignment of the technology continuity requirements from the business with Group Technology’s capabilities
• Ensure the implementation of a proactive approach for the identification and treatment of technology continuity related risks and single points of failure, in alignment with established Cell C enterprise risk management frameworks
• Support the design / selection and implementation of appropriate technology continuity strategies and solutions
• Facilitate the establishment of technology continuity / incident management structures and teams
• Facilitate the development of technology continuity plans
• Support the documentation and maintenance of system technical recovery plans
• Provide support to the information security teams for the implementation of appropriate incident management capabilities
• Ensure the establishment and approval of an annual technology continuity test and exercise schedule and plan
• Support the implementation of the test and exercise plan
• Ensure the documentation of test and exercise results, and the implementation of applicable remedial actions
• Assessing new systems and ensuring adequate resilience and disaster recovery capability
  

Business continuity

• Facilitate Business Impact Analysis and Risk Assessment processes in conjunction with Cell C business units
• Facilitate the design and implementation of business continuity strategies and solutions
• Partner with business units and Enterprise Risk Management for the management of identified risks
• Maintain incident management structures and teams
• Ensure the documentation and maintenance of business continuity plans
• Provide support to incident management teams during disruptions
• Ensure the implementation of a BCM training and awareness programme for all relevant Cell C stakeholders
• Ensure the implementation of a business continuity test and exercise programme
• Conduct business continuity capability reviews for critical third parties (i.e., vendors, partners, etc.)
• Proactively and timeously provide business continuity management attestation to relevant third parties
• Maintain the Cell C alternative means of communication arrangements
• Support business continuity champions on all business continuity related queries

Emergency Response

• Support the implementation and maintenance of the Cell C emergency response
• Support the development and maintenance of emergency response plans for all Cell C facilities
• Support Cell C retail stores to implement and maintain adequate emergency response capabilities
• Support the testing and exercising of emergency response arrangements for each Cell C facility

Crisis management

• Support the development and maintenance of a crisis management plan for Cell C
• Support horizon scan processes for the anticipation of potential crises
• Support the exercising of crisis management capabilities

Administration

• Ensure effective administration and maintenance of Business Continuity Management documentation
• Compile relevant reports on the Cell C business continuity management system for tabling at appropriate forums
• Provide support with relevant administrative tasks, e.g., meeting bookings, note taking, etc

Minimum Qualification

• Bachelor’s degree (NQF Level 7) in the fields of Technology, Telecommunications, Information Systems or equivalent/ related fields
• Business Continuity Management certification (CBCI/ MBCI/ ISO22301/ ITIL/ COBIT)

Experience

• Minimum of 4 - 5 years’ related experience in business continuity with exposure in Cloud, Infrastructure and Cybersecurity
• Experience interfacing with Senior Leadership and different levels of management in executing BCM
• Proven track record in the design, implementation, and maintenance of a Business Continuity plan within a technology environment and the related governance compliance
• Hands-on experience conducting Business Impact Analyses (BIA), Risk Assessments, and developing Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs)
• Experience in managing external stakeholders, including regulators, auditors, vendors, and third-party service providers, ensuring compliance with resilience and continuity requirements
• Relevant experience in telecommunication industry with proven exposure in telecommunications network architecture, data centres, cloud computing and IT infrastructure will be advantageous
  

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."